Classification of Cleaning agents Water Detergents Reagents -Acid cleaners or Alkaline cleaners Solvent cleaners Disinfectants Deodorants Laundry aid Polishes Floor seals Proprietary cleaning agents like Toilet cleaners and Glass cleaners WATER Water is not...
MANUAL EQUIPMENTS Manual Equipments are the ones which are used by one’s own hands rather than electricity, petrol or gas thereby the energy of the worker affects the standards of cleanliness required from the equipment as well as the knowledge of the worker. The...
These equipments are used in housekeeping department are usually powered by electricity or gas. The staff has to be well trained in the operation of these equipments since incorrect usage will not only lead to inefficient cleaning but may also become a safety hazard....
The layout of the Housekeeping Department The layout is dependent on the size of the hotel as well as physical space available. Factors taken into consideration while planning the layout are Total number of guest rooms Number of food & beverage outlets as well as...
Polishes are used to give sheen on the surface from which the light is reflected evenly. They do this by smoothing out any unevenness on the surface of the article, as in the polishing of the metals. They also provide a protective layer as in the case of floor and...
Floor seals are semi-permanent finishes applied to the flooring to render it impermeable to protect the surface from dirt, stain and other liquids and to provide an easy to maintain surface. The floor surface must be clean and dry before a seal is applied or it will...
Indicate the dilution rate if required Ensure all tops are secured and containers are kept clean Store containers neatly to avoid damage and spillage Keep aerosol containers away from hot pipes and radiators Ensure shelves are strong enough to bear the weight of...
Issuing of the cleaning agents can be done in the following ways: Requisition Each peripheral storage area will have a requisition book with forms in triplicate. Every time good are required, the person responsible for the storage area will complete the form and sign...
Toiletries More and more hotels are opting for toiletry ranges evolved after research and experimentation on the potent healing, curative, and therapeutic properties of herbs, their extracts, and essential oils on the skin and hair, especially as laid down in...
Glass is transparent, lustrous, and brittle material made of a mixture of silica or pure fine sand, soda or potash, and some other ingredients. The mixture is heated in a furnace above 1300 degrees where it forms molten glass. It is then shaped and cooled slowly in...
Leather, as used for furniture, desktops, decorative panels, and other features in a building, is almost invariably what the tanner calls ‘light leather’. All leather comes from the hides of animals. The easily rotted keratin and globular proteins from the outside of...
Types of plastic Thermosetting Plastic Thermoplastic. Thermosetting Plastic These are strong, hard plastics and not softened by heat. These are used to produce plastic laminates. Plastic laminates are made by subjecting layers of paper impregnated with plastic resin...
Ceramics & Stoneware These materials are made from a base of sand and clay and are extremely porous unless a glaze or seal is applied to the outer surface during or after manufacture. They are used for sanitary fitting, tableware, and kitchenware. Floor as well as...
They are found in all types of establishment and are used for a variety of reasons:- Appearance Resilience Cost Insulation Characteristics of wood:- Hard, compact, fibrous and porous Good wood gives a rich, warm, and beautiful surface. Wood is used for the...
Wallcoverings may be decorative as well as functional. The primary consideration for wall covering, though, should be their functional quality. Decorative wall coverings should complement the theme. Decorative wall coverings are chosen when the ability to bring color,...
Considerations before choosing a floor:- Will there be heavy wear? Is the area subject to moisture? Does the floor need to be a sound barrier? How easy is it to clean & maintain? To what degree floor need to be slip-resistant? Can it cause allergies or asthma? How...
Brushes Brushes should be gently tapped on a hard surface to loosen dust and debris after the cleaning process. Frequent washing with water is avoidable since the brushes may lose some of their stiffness in this way. If they must be washed frequently, the final rinse...
WORK TO BE DONE: Cleaning of wooden articles. STATE OF THE SURFACE: stained, marked, very dirty. EQUIPMENTS REQUIRED: dusters, rags, mugs, toothbrush, and buckets. AGENTS REQUIRED: vinegar, teepol (neutral soap solution), mansion polish, turpentine oil, double...
WORK TO BE DONE: Cleaning of silver article. STATE OF THE SURFACE: very dirty. EQUIPMENTS REQUIRED: aluminum basin, tooth brush, rags & dusters, mug. AGENTS REQUIRED: hot boiling water, washing soda, whiting powder(precipitated CaCo3), ammonia drops, fresh water....
WORK TO BE DONE: cleaning of brass surface. STATE OF THE SURFACE: very dirty and badly tarnished. EQUIPMENTS TO BE USED: Plastic basin, tooth brush, rags and dusters. AGENTS REQUIRED: Hot water, washing soda, tamarind, brasso. PROCEDURE: Tarnish on a brass surface is...
WORK TO BE DONE. Cleaning of a glass surface( window pane) STATE OF THE SURFACE. Stained & very dirty. EQUIPMENTS USED. Tooth brush, rags, dusters, bucket, mug, newspaper, sponge, glass wiper. AGENTS USED....
WOODEN Sweep daily and occasionally mop or wash. If unsealed, apply wax polish periodically. If sealed, damp mop and buff with dry mop. Use self shine polish periodically. MARBLE Sweep or dry mop daily. Wash with soft cloth wrung out in warm water and detergent. Rinse...
In Bedroom Behind the door :- A DND card, reverse of which may be 'please make up my room' card. Room rates for different kinds of rooms offered, in a frame. A detailed map of fire exits is ideally affixed. A notice reminding guests of the safe-deposit facilities at...
In Bedroom Behind the door :- A DND card, reverse of which may be 'please make up my room' card. Room rates for different kinds of rooms offered, in a frame. A detailed map of fire exits is ideally affixed. A notice reminding guests of the safe-deposit facilities at...
Wardrobe Ironing board with iron. Massager. Personalised bath-robe. Extra hangers. Towelled slippers. Mini-bar Full bar complimentary Writing Table Personalised diary. Personalised P.C.with complimentary WiFi Extra stationery. Coffee/ Dining Table Assorted cookies...
Maid's Trolley, also called as a room attendants trolley, or chamber maid’s trolley, this is perhaps the most significance piece equipment in the housekeeping department. it is like a giant tool box, stocked with everything necessary to service a guest room...
Introduction Housekeeping is a department in the hotel industry that maintains cleanliness, hygiene & perfect ambiance in each and every sector except the kitchen. Housekeeping is also known as the backbone of the hotel industry. The hotel business depends on the...
Inter-Departmental Coordination For effective and smooth functioning of any hotel inter-departmental coordination and cooperation is a vital element. No department in a hotel is independent of another. Rooms are the largest selling items in hotels and the largest...
Coordination With Maintenance From Housekeeping to Maintenance Maintenance Order Slip: It gives the details about the type o maintenance to be carried out in the specific area. When the rooms are off for a certain period of time, this information has to be passed on...
Computers are now being used in many housekeeping departments for rooms management, inventory control, linen management, and so on, to varying extents. Many software packages are now available in India that provides specific applications for housekeeping operations....
Hierarchy in small, medium, large and chain hotels Small Hotel Medium Hotel Large Hotel
Responsibilities Of Housekeeping Department Housekeeping is defined as “Provision of clean, comfortable, safe & aesthetically appealing environment”. “Housekeeping is an operational department in a hotel, which is responsible for cleanliness, maintenance &...
A housekeeping management personnel must be extremely detail-oriented to be effective at their job. From organising various household items to ensuring that floors and windows are scrubbed clean and left streakless, these professionals need a keen eye for detail to...
Duties and Responsibilities of Housekeeping staff Executive Housekeeper / Director of Housekeeping She / He is responsible and accountable for the total cleanliness and aesthetic upkeep of the hotel. The EHK supervises all housekeeping employees, has the authority to...
Basic Principles of cleaning in Hotel Housekeeping Department Regardless of the type of hotel or size of the hotel, the housekeeping department should follow certain basic principles in cleaning or basic cleaning rules to follow in any kind of cleaning activity,...
Methods Of Organizing Cleaning Orthodox/ Traditional cleaning: In this method, the Guest Room attendant completes all the cleaning tasks in one room before proceeding to another room. On average, a GRA may be required to clean about 12-20 room in 8 hours duty. Block...
Frequency of Cleaning Cleaning tasks may be divided according to the frequency of their scheduling, which depends upon the level of soiling, the type of surface, the amount of traffic, the type of hotel and the cleaning standards. Employees should be given the...
Design Features That Simplify Cleaning Texture: it refers to the surface quality – how something feels when we touch it. Smooth, straight & neat textures collect less dust as compared to rough texture, raised patterns & grooves. Floor plan: The furniture to be...
Very strong agents should not be used for cleaning surfaces Good quality & reputed products should be used that are available at all times Cost should be kept in mind Correct agent to be used at a specific surface Toxicity should be low for minimum impact on...
Cleaning agents are classified according to the principle method by which soil or stains are removed from the surface. This will be determined by their composition. The principle classes are: Water Detergents Abrasives Degreasers Acid cleaners Alkalis Organic Solvents...
The most commonly used metals are: Silver Steel Copper Brass Bronze, Aluminium Iron These metals may be used while making doors and window fittings, wall panels, light fittings, sanitaryware, restaurant cutlery, cooking utensils, guestroom accessories (such as...
Inter-Departmental Relationship With Maintenance The housekeeping department depends on maintenance to keep things in order. While carrying out their scheduled work, housekeeping employees may find some deficiencies in the hotel facilities, such as faulty electrical...
Inter-Departmental Relationship With Security The coordination here is mainly concerned with the prevention of fire and thefts and the safekeeping of keys and lost property. Housekeeping personnel should also report anything of a suspicious nature or movement in a...
Coordination with stores ensures the availability of day-to –day necessities of housekeeping. Larger hotels have a store attached to the housekeeping department that stocks linen, supplies and so on. Smaller hotels may stock them in the general store, except for...
Inter-Departmental Relationship With HR Personnel Housekeeping coordinates with the personnel department for the following reason Acquisition: human resource planning, recruitment, selection, and induction/ socialization. Maintenance: compensation management e.g. pay/...
Inter-Departmental Relationship With Accounts/Sales and Marketing There should be effective coordination between the sales and marketing department and housekeeping to supply promotional items in guest rooms and other areas of the hotel. The sales and marketing...
Inter-Departmental Relationship with Food & Beverage Department The coordination of housekeeping with the restaurants and banquet halls is mainly concerned with the provision of linen and uniforms. On his/her part the restaurant manager should ensure that the time...