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1st Sem Accommodation Operation Notes

Cleaning Agents

Cleaning Agents

Classification of Cleaning agents Water Detergents Reagents -Acid cleaners or Alkaline cleaners Solvent cleaners Disinfectants Deodorants Laundry aid Polishes Floor seals Proprietary cleaning agents like Toilet cleaners and Glass cleaners   WATER Water is not...

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Manual : Cleaning Equipments

Manual : Cleaning Equipments

MANUAL EQUIPMENTS Manual Equipments are the ones which are used by one’s own hands rather than electricity, petrol or gas thereby the energy of the worker affects the standards of cleanliness required from the equipment as well as the knowledge of the worker. The...

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Mechanical : Cleaning Equipments

Mechanical : Cleaning Equipments

These equipments are used in housekeeping department are usually powered by electricity or gas. The staff has to be well trained in the operation of these equipments since incorrect usage will not only lead to inefficient cleaning but may also become a safety hazard....

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Polishes : Cleaning Agents

Polishes : Cleaning Agents

Polishes are used to give sheen on the surface from which the light is reflected evenly. They do this by smoothing out any unevenness on the surface of the article, as in the polishing of the metals. They also provide a protective layer as in the case of floor and...

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Floor Seals : Cleaning Agents

Floor Seals : Cleaning Agents

Floor seals are semi-permanent finishes applied to the flooring to render it impermeable to protect the surface from dirt, stain and other liquids and to provide an easy to maintain surface. The floor surface must be clean and dry before a seal is applied or it will...

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Use, Care and Storage : Cleaning Agents

Use, Care and Storage : Cleaning Agents

Indicate the dilution rate if required Ensure all tops are secured and containers are kept clean Store containers neatly to avoid damage and spillage Keep aerosol containers away from hot pipes and radiators Ensure shelves are strong enough to bear the weight of...

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Distribution and Controls ; Cleaning Agents

Distribution and Controls ; Cleaning Agents

Issuing of the cleaning agents can be done in the following ways: Requisition Each peripheral storage area will have a requisition book with forms in triplicate. Every time good are required, the person responsible for the storage area will complete the form and sign...

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Use and care of equipments : Cleaning Organisation

Use and care of equipments : Cleaning Organisation

Brushes Brushes should be gently tapped on a hard surface to loosen dust and debris after the cleaning process. Frequent washing with water is avoidable since the brushes may lose some of their stiffness in this way. If they must be washed frequently, the final rinse...

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(Polished, Painted, Laminated) Wood : Public Area Cleaning

WORK TO BE DONE:    Cleaning of wooden articles. STATE OF THE SURFACE:  stained, marked, very dirty. EQUIPMENTS REQUIRED:  dusters, rags, mugs, toothbrush, and buckets. AGENTS REQUIRED:  vinegar, teepol (neutral soap solution), mansion polish, turpentine oil, double...

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(Traditional Method, Brasso) Brass : Public Area Cleaning

WORK TO BE DONE:  cleaning of brass surface. STATE OF THE SURFACE: very dirty and badly tarnished. EQUIPMENTS TO BE USED: Plastic basin, tooth brush, rags and dusters. AGENTS REQUIRED: Hot water, washing soda, tamarind, brasso. PROCEDURE: Tarnish on a brass surface is...

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(Glass Cleaner, Economical Method) Glass : Public Area Cleaning

WORK TO BE DONE.                        Cleaning of a glass surface( window pane) STATE OF THE SURFACE.             Stained & very dirty. EQUIPMENTS USED.                       Tooth brush, rags, dusters, bucket, mug, newspaper, sponge, glass wiper. AGENTS USED....

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Floor : Public Area Cleaning

WOODEN Sweep daily and occasionally mop or wash. If unsealed, apply wax polish periodically. If sealed, damp mop and buff with dry mop. Use self shine polish periodically. MARBLE Sweep or dry mop daily. Wash with soft cloth wrung out in warm water and detergent. Rinse...

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Standard Room : Guest Room Supplies and Position

In Bedroom Behind the door :-  A DND card, reverse of which may be 'please make up my room' card. Room rates for different kinds of rooms offered, in a frame. A detailed map of fire exits is ideally affixed. A notice reminding guests of the safe-deposit facilities at...

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Suite : Guest Room Supplies and Position

In Bedroom Behind the door :-  A DND card, reverse of which may be 'please make up my room' card. Room rates for different kinds of rooms offered, in a frame. A detailed map of fire exits is ideally affixed. A notice reminding guests of the safe-deposit facilities at...

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Maid’s Trolley contents and  set-up

Maid’s Trolley contents and set-up

Maid's Trolley, also called as a room attendants trolley, or chamber maid’s trolley, this is perhaps the most significance piece equipment in the housekeeping department. it is like a giant tool box, stocked with everything necessary to service a guest room...

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Inter Departmental Coordination With Front Office

Inter Departmental Coordination With Front Office

Inter-Departmental Coordination For effective and smooth functioning of any hotel inter-departmental coordination and cooperation is a vital element. No department in a hotel is independent of another. Rooms are the largest selling items in hotels and the largest...

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Inter Departmental Coordination With Maintenance

Inter Departmental Coordination With Maintenance

Coordination With Maintenance From Housekeeping to Maintenance Maintenance Order Slip: It gives the details about the type o maintenance to be carried out in the specific area. When the rooms are off for a certain period of time, this information has to be passed on...

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Use Of Computers In House Keeping Department

Use Of Computers In House Keeping Department

Computers are now being used in many housekeeping departments for rooms management, inventory control, linen management, and so on, to varying extents. Many software packages are now available in India that provides specific applications for housekeeping operations....

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Identifying Housekeeping Responsibilities

Identifying Housekeeping Responsibilities

Responsibilities Of Housekeeping Department Housekeeping is defined as “Provision of clean, comfortable, safe & aesthetically appealing environment”. “Housekeeping is an operational department in a hotel, which is responsible for cleanliness, maintenance &...

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Personality Traits of Housekeeping Management Personnel

Personality Traits of Housekeeping Management Personnel

A housekeeping management personnel must be extremely detail-oriented to be effective at their job. From organising various household items to ensuring that floors and windows are scrubbed clean and left streakless, these professionals need a keen eye for detail to...

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Duties and Responsibilities of Housekeeping staff

Duties and Responsibilities of Housekeeping staff

Duties and Responsibilities of Housekeeping staff Executive Housekeeper / Director of Housekeeping She / He is responsible and accountable for the total cleanliness and aesthetic upkeep of the hotel. The EHK supervises all housekeeping employees, has the authority to...

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Methods Of Organizing Cleaning

Methods Of Organizing Cleaning

Methods Of Organizing Cleaning Orthodox/ Traditional cleaning: In this method, the Guest Room attendant completes all the cleaning tasks in one room before proceeding to another room. On average, a GRA may be required to clean about 12-20 room in 8 hours duty. Block...

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Design features that simplify cleaning

Design features that simplify cleaning

Design Features That Simplify Cleaning Texture: it refers to the surface quality – how something feels when we touch it. Smooth, straight & neat textures collect less dust as compared to rough texture, raised patterns & grooves. Floor plan: The furniture to be...

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General Criteria for Selection of Cleaning Agents

General Criteria for Selection of Cleaning Agents

Very strong agents should not be used for cleaning surfaces Good quality & reputed products should be used that are available at all times Cost should be kept in mind Correct agent to be used at a specific surface Toxicity should be low for minimum impact on...

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Classification of Cleaning Agents

Classification of Cleaning Agents

Cleaning agents are classified according to the principle method by which soil or stains are removed from the surface. This will be determined by their composition. The principle classes are: Water Detergents Abrasives Degreasers Acid cleaners Alkalis Organic Solvents...

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Composition, Care, & Cleaning Of Metal

Composition, Care, & Cleaning Of Metal

The most commonly used metals are: Silver Steel Copper Brass Bronze, Aluminium Iron These metals may be used while making doors and window fittings, wall panels, light fittings, sanitaryware, restaurant cutlery, cooking utensils, guestroom accessories (such as...

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Inter-Departmental Relationship With Maintenance

Inter-Departmental Relationship With Maintenance

Inter-Departmental Relationship With Maintenance The housekeeping department depends on maintenance to keep things in order. While carrying out their scheduled work, housekeeping employees may find some deficiencies in the hotel facilities, such as faulty electrical...

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Inter-Departmental Relationship With Security

Inter-Departmental Relationship With Security

Inter-Departmental Relationship With Security The coordination here is mainly concerned with the prevention of fire and thefts and the safekeeping of keys and lost property. Housekeeping personnel should also report anything of a suspicious nature or movement in a...

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Inter-Departmental Relationship With Stores

Inter-Departmental Relationship With Stores

Coordination with stores ensures the availability of day-to –day necessities of housekeeping. Larger hotels have a store attached to the housekeeping department that stocks linen, supplies and so on. Smaller hotels may stock them in the general store, except for...

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Inter-Departmental Relationship With HR Personnel

Inter-Departmental Relationship With HR Personnel

Inter-Departmental Relationship With HR Personnel Housekeeping coordinates with the personnel department for the following reason Acquisition: human resource planning, recruitment, selection, and induction/ socialization. Maintenance: compensation management e.g. pay/...

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