Classification of wood: Solid Wood Softwood – obtained from coniferous trees like Pine, Fir, Cedar, and Rubber. They are lighter in weight, cheaper, less durable ( more prone to – indentations, grooves, splintering, wear and tear) Hard Wood – obtained from deciduous...
Housekeeping is a core subject that comprises the necessary abilities and practises involved in preserving cleanliness, order, and tidiness in a variety of situations, particularly in residential and commercial settings. It focuses on creating a system for organising,...
The value of organization in a business cannot be emphasized. It provides a framework that enhances workplace clarity, efficiency, and productivity. A well-organized organisation ensures that communication flows efficiently, allowing individuals to understand their...
Hierarchy is essential in an organisation because it provides structure, clarity, and direction. It defines degrees of authority and reporting relationships and develops a clear chain of command. The value of hierarchy stems from its ability to improve decision...
Interdepartmental coordination Refers to the process of facilitating communication, collaboration, and synergy between different departments within an organization. It plays a crucial role in the efficient functioning and overall success of an organization. Here are...
A department's responsibility refers to a specific task or duty allocated to people or teams within that department. It specifies the employees' expectations and obligations in terms of their position and contribution to the general operation of the department and the...
A housekeeping management personnel must be extremely detail-oriented to be effective at their job. From organising various household items to ensuring that floors and windows are scrubbed clean and left streakless, these professionals need a keen eye for detail to...
Duties and Responsibilities of Housekeeping staff Executive Housekeeper / Director of Housekeeping She / He is responsible and accountable for the total cleanliness and aesthetic upkeep of the hotel. The EHK supervises all housekeeping employees, has the authority to...
An organization's layout is extremely important in shaping its overall efficiency, functionality, and success. A well-planned layout can improve workflow, streamline operations, and boost productivity. The layout facilitates efficient communication and collaboration...
Cleaning principles are critical for guaranteeing successful and efficient cleaning practises. They give a framework for cleaning, from selecting the appropriate cleaning products and processes to determining cleaning frequencies and safety protocols. These principles...
The manner of cleaning organisation is critical in ensuring successful and efficient cleaning operations. It guarantees efficient resource allocation, methodical procedures, and effective communication, all of which contribute to increased production, consistency, and...
Cleaning frequency is critical for maintaining a clean and healthy atmosphere. Cleaning on a regular basis helps to avoid the accumulation of dirt, allergies, and toxins, promoting cleanliness and hygiene. Surfaces and high-touch areas can be efficiently sanitised by...
Design is important in streamlining the cleaning process and guaranteeing efficient cleaning operations. To simplify cleaning activities, a well-designed room considers accessibility, materials, layout, storage, fixtures, ventilation, lighting, equipment, and signage....
The use and care of items and equipment are of utmost importance for their optimal functionality and longevity. Proper use involves following manufacturer guidelines, handling items with care, and using them for their intended purposes. Additionally, regular cleaning,...
Classification of Cleaning agents Water Detergents Reagents -Acid cleaners or Alkaline cleaners Solvent cleaners Disinfectants Deodorants Laundry aid Polishes Floor seals Proprietary cleaning agents like Toilet cleaners and Glass cleaners WATER Water is not...
Very strong agents should not be used for cleaning surfaces Good quality & reputed products should be used that are available at all times Cost should be kept in mind Correct agent to be used at a specific surface Toxicity should be low for minimum impact on...
Cleaning agents are classified according to the principle method by which soil or stains are removed from the surface. This will be determined by their composition. The principle classes are: Water Detergents Abrasives Degreasers Acid cleaners Alkalis Organic Solvents...
Polishes serve a dual function of enhancing the surface sheen and providing a protective layer to the surfaces they are applied to. Depending on the surface to be polished, the composition of these polishes varies. In this detailed guide, we will discuss the types of...
Floor seals are semi-permanent finishes applied to the flooring to render it impermeable to protect the surface from dirt, stain and other liquids and to provide an easy to maintain surface. The floor surface must be clean and dry before a seal is applied or it will...
The use, storage, and care of cleaning agents are of utmost importance. When used correctly, cleaning agents effectively remove dirt, stains, and germs from surfaces, ensuring cleanliness and hygiene. Following safety precautions during their use protects individuals...
Cleaning agent distribution and management are critical for ensuring a safe and efficient cleaning operation. Organisations can ensure responsible cleaning agent handling and use by developing suitable processes, reducing safety hazards and supporting good resource...
The significance of environmentally friendly items in hotels cannot be emphasised. Hotels, as major contributors to environmental impact, have a responsibility to implement sustainable practises, and the usage of eco-friendly items is an important part of that...
Composition, care, and cleaning of different surfaces Every hospitality establishment is full of different surfaces located in different areas throughout the establishment. To keep the hotel property looking as fresh as it did when it first opened, housekeeping...
Composition, Care, & Cleaning Of Metal The most commonly used metals are: Silver Steel Copper Brass Bronze, Aluminium Iron These metals may be used while making doors and window fittings, wall panels, light fittings, sanitaryware, restaurant cutlery, cooking...
Glass is transparent, lustrous, and brittle material made of a mixture of silica or pure fine sand, soda or potash, and some other ingredients. The mixture is heated in a furnace above 1300 degrees where it forms molten glass. It is then shaped and cooled slowly in...
It is important to follow the manufacturer's instructions and recommendations for specific care and cleaning methods for leather, leatherites, and rexines. Regular maintenance, gentle cleaning techniques, and avoiding harsh chemicals are key to preserving the...
Types of plastic Thermosetting Plastic Thermoplastic. Thermosetting Plastic These are strong, hard plastics and not softened by heat. These are used to produce plastic laminates. Plastic laminates are made by subjecting layers of paper impregnated with plastic resin...
Ceramics & Stoneware These materials are made from a base of sand and clay and are extremely porous unless a glaze or seal is applied to the outer surface during or after manufacture. They are used for sanitary fitting, tableware, and kitchenware. Floor as well as...
Wallcoverings may be decorative as well as functional. The primary consideration for wall covering, though, should be their functional quality. Decorative wall coverings should complement the theme. Decorative wall coverings are chosen when the ability to bring color,...
Considerations before choosing a floor:- Will there be heavy wear? Is the area subject to moisture? Does the floor need to be a sound barrier? How easy is it to clean & maintain? To what degree floor need to be slip-resistant? Can it cause allergies or asthma? How...
Inter-Departmental Coordination For effective and smooth functioning of any hotel inter-departmental coordination and cooperation is a vital element. No department in a hotel is independent of another. Rooms are the largest selling items in hotels and the largest...
Inter-Departmental Relationship With Maintenance The housekeeping department depends on maintenance to keep things in order. While carrying out their scheduled work, housekeeping employees may find some deficiencies in the hotel facilities, such as faulty electrical...
Inter-Departmental Relationship With Security The coordination here is mainly concerned with the prevention of fire and thefts and the safekeeping of keys and lost property. Housekeeping personnel should also report anything of a suspicious nature or movement in a...
Coordination with stores ensures the availability of day-to –day necessities of housekeeping. Larger hotels have a store attached to the housekeeping department that stocks linen, supplies and so on. Smaller hotels may stock them in the general store, except for...
Inter-Departmental Relationship With Accounts/Sales and Marketing There should be effective coordination between the sales and marketing department and housekeeping to supply promotional items in guest rooms and other areas of the hotel. The sales and marketing...
Inter-Departmental Relationship With HR Personnel Housekeeping coordinates with the personnel department for the following reason Acquisition: human resource planning, recruitment, selection, and induction/ socialization. Maintenance: compensation management e.g. pay/...
Inter-Departmental Relationship with Food & Beverage Department The coordination of housekeeping with the restaurants and banquet halls is mainly concerned with the provision of linen and uniforms. On his/her part the restaurant manager should ensure that the time...
Computers are now being used in many housekeeping departments for rooms management, inventory control, linen management, and so on, to varying extents. Many software packages are now available in India that provides specific applications for housekeeping operations....
TASKI CLEANING AGENTS LIST - R1 to R9 R1 Cleaning and Sanitising of Bathroom / Toilet surfaces R2 All-purpose cleaning agent / Hygienic Hard Surface Cleaner R3 For Cleaning Glass and Mirror Cleaner R4 For Furniture Polish and Cleaning / Furniture Maintainer R5 Air...
MANUAL EQUIPMENTS Manual Equipments are the ones which are used by one’s own hands rather than electricity, petrol or gas thereby the energy of the worker affects the standards of cleanliness required from the equipment as well as the knowledge of the worker. The...
These equipments are used in housekeeping department are usually powered by electricity or gas. The staff has to be well trained in the operation of these equipments since incorrect usage will not only lead to inefficient cleaning but may also become a safety hazard....
WORK TO BE DONE: Cleaning of wooden articles. STATE OF THE SURFACE: stained, marked, very dirty. EQUIPMENTS REQUIRED: dusters, rags, mugs, toothbrush, and buckets. AGENTS REQUIRED: vinegar, teepol (neutral soap solution), mansion polish, turpentine oil, double...
WORK TO BE DONE: Cleaning of silver article. STATE OF THE SURFACE: very dirty. EQUIPMENTS REQUIRED: aluminum basin, tooth brush, rags & dusters, mug. AGENTS REQUIRED: hot boiling water, washing soda, whiting powder(precipitated CaCo3), ammonia drops, fresh water....
WORK TO BE DONE: cleaning of brass surface. STATE OF THE SURFACE: very dirty and badly tarnished. EQUIPMENTS TO BE USED: Plastic basin, tooth brush, rags and dusters. AGENTS REQUIRED: Hot water, washing soda, tamarind, brasso. PROCEDURE: Tarnish on a brass surface is...
WORK TO BE DONE. Cleaning of a glass surface( window pane) STATE OF THE SURFACE. Stained & very dirty. EQUIPMENTS USED. Tooth brush, rags, dusters, bucket, mug, newspaper, sponge, glass wiper. AGENTS USED....
WOODEN Sweep daily and occasionally mop or wash. If unsealed, apply wax polish periodically. If sealed, damp mop and buff with dry mop. Use self shine polish periodically. MARBLE Sweep or dry mop daily. Wash with soft cloth wrung out in warm water and detergent. Rinse...
In Bedroom Behind the door :- A DND card, reverse of which may be 'please make up my room' card. Room rates for different kinds of rooms offered, in a frame. A detailed map of fire exits is ideally affixed. A notice reminding guests of the safe-deposit facilities at...
In Bedroom Behind the door :- A DND card, reverse of which may be 'please make up my room' card. Room rates for different kinds of rooms offered, in a frame. A detailed map of fire exits is ideally affixed. A notice reminding guests of the safe-deposit facilities at...
Wardrobe Ironing board with iron. Massager. Personalised bath-robe. Extra hangers. Towelled slippers. Mini-bar Full bar complimentary Writing Table Personalised diary. Personalised P.C.with complimentary WiFi Extra stationery. Coffee/ Dining Table Assorted cookies...
Maid's Trolley, also called as a room attendants trolley, or chamber maid’s trolley, this is perhaps the most significance piece equipment in the housekeeping department. it is like a giant tool box, stocked with everything necessary to service a guest room...
Coordination With Maintenance From Housekeeping to Maintenance Maintenance Order Slip: It gives the details about the type o maintenance to be carried out in the specific area. When the rooms are off for a certain period of time, this information has to be passed on...