Handling Guest Special Requests As a service to the guests, hotels provide a variety of items that the travelers need but are not kept in the rooms as a standard. The HK department takes care of the special requests of the guest and these items are loaned to the guest...
This report shows the list of guests who have checked-in the hotel with details such as the number of adults and children, number of nights, and housekeeping status. This report is generated for the occupied rooms, rooms expected to be occupied, checked-out rooms, and...
A supervisor has to check all the rooms on his/her floor, including all vacant room, departure room, expected arrival, VIP arrival, group arrival, blocked rooms and under repair rooms both out of service and out of order. After the end of the shift the floor...
Lost/Found Register If a housekeeping guest room attendant finds any guest-owned article left in the Check-Out room then it is recorded in the Lost/Found Register and sent to the same cell of the housekeeping department. It also records any personal article found in...
A mattress is a mat or pad, placed on a bed upon which to sleep or lie. An ideal mattress should give support and at the same time conform to the body contours Word mattress derived from an Arabic word meaning “to throw”. History: Earlier mattresses were filled with a...
Beds, mattresses and bedding are an essential part of hotel accommodation. The bed is a piece of furniture primarily used as a place to sleep & relax. Earlier beds were piles of straw & other natural material. An important change was raising them off the...
Pests: Under ordinary conditions of nature, any creature, it may be animal, insect or plant, can only exist in such numbers as can succeed in evading natural enemies, in finding adequate food supply and in securing shelter and suitable conditions for breeding. If...
Public Areas All public areas, corridors, loading bay all toilets, general store, male and female changing rooms, rubbish rooms, lobby and front desk, floor terracing areas, driveway, workshop and engineering areas. Treatment – Spray plus laying and checking of rat...
PEST CONTROL GOALS/methods– Prevention – keeping a pest from becoming a problem. Suppression – reducing pest numbers or damage to an acceptable level. Eradication – destroying an entire pest population. Threshold Level: These are the levels of pest population beyond...
A key is used to open any lock. Operation of Locks All doors of the guests’ rooms in hotels lock automatically when we close them. This is designed to offer maximum security. Inside on the doorknob, there is a small button which enables the guest to double lock the...
In the modern days, computerized key cards have replaced traditional metal keys. These keys are programmed by computers and look like credit cards and are also known as CARD KEYS. They can have magnetic strips at the back of the key card, or some have punched holes...
Key Control The control of guestroom keys is one of the cornerstones of the hotel security that guests have a right to except under common law. Key control is the process of reducing guest property theft and other security-related incidents by carefully monitoring and...