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2nd Sem Accommodation Operations Notes

Syllabus BHM154 (T)

01 Room Layout and Guest Supplies

  1. Standard rooms, VIP ROOMS
  2. Guest’s special requests

02 Area Cleaning

  1. Guest rooms
  2. Front-of-the-house Areas
  3. Back-of-the house Areas
  4. Work routine and associated problems e.g. high traffic areas, Façade cleaning etc.

03 Routine Systems and Records of Housekeeping Department

  1. Reporting Staff placement
  2. Room Occupancy Report
  3. Guest Room Inspection
  4. Entering Checklists, Floor Register, Work Orders, Log Sheet.
  5. Lost and Found Register and Enquiry File
  6. Maid’s Report and Housekeeper’s Report
  7. Handover Records
  8. Guest’s Special Requests Register
  9. Record of Special Cleaning
  10. Call Register
  11. VIP Lists

04 Types of Beds and Mattresses

05 Pest Control

  1. Areas of infestation
  2. Preventive measures and Control measure

06 Keys

  1. Types of keys
  2. Computerised key cards
  3. Key control

Syllabus with topics linked

Syllabus BHM154 (T)

01 Room Layout and Guest Supplies

  1. Standard rooms, VIP ROOMS
  2. Guest’s special requests

02 Area Cleaning

  1. Guest rooms
  2. Front-of-the-house Areas
  3. Back-of-the house Areas
  4. Work routine and associated problems e.g. high traffic areas, Façade cleaning etc.

03 Routine Systems and Records of Housekeeping Department

  1. Reporting Staff placement
  2. Room Occupancy Report
  3. Guest Room Inspection
  4. Entering Checklists, Floor Register, Work Orders, Log Sheet.
  5. Lost and Found Register and Enquiry File
  6. Maid’s Report and Housekeeper’s Report
  7. Handover Records
  8. Guest’s Special Requests Register
  9. Record of Special Cleaning
  10. Call Register
  11. VIP Lists

04 Types of Beds and Mattresses

05 Pest Control

  1. Areas of infestation
  2. Preventive measures and Control measure

06 Keys

  1. Types of keys
  2. Computerised key cards
  3. Key control
Guest’s Special Request

Guest’s Special Request

Handling Guest Special Requests As a service to the guests, hotels provide a variety of items that the travelers need but are not kept in the rooms as a standard. The HK department takes care of the special requests of the guest and these items are loaned to the guest...

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Room Occupancy Report

Room Occupancy Report

This report shows the list of guests who have checked-in the hotel with details such as the number of adults and children, number of nights, and housekeeping status. This report is generated for the occupied rooms, rooms expected to be occupied, checked-out rooms, and...

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Guest Room Inspection

Guest Room Inspection

A supervisor has to check all the rooms on his/her floor, including all vacant room, departure room, expected arrival, VIP arrival, group arrival, blocked rooms and under repair rooms both out of service and out of order. After the end of the shift the floor...

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Lost and Found Register and Enquiry File

Lost and Found Register and Enquiry File

Lost/Found Register If a housekeeping guest room attendant finds any guest-owned article left in the Check-Out room then it is recorded in the Lost/Found Register and sent to the same cell of the housekeeping department. It also records any personal article found in...

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Mattresses and its Types

Mattresses and its Types

A mattress is a mat or pad, placed on a bed upon which to sleep or lie. An ideal mattress should give support and at the same time conform to the body contours Word mattress derived from an Arabic word meaning “to throw”. History: Earlier mattresses were filled with a...

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Bed and its Types

Bed and its Types

Beds, mattresses and bedding are an essential part of hotel accommodation.  The bed is a piece of furniture primarily used as a place to sleep & relax. Earlier beds were piles of straw & other natural material. An important change was raising them off the...

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Pest Control Introduction

Pest Control Introduction

Pests: Under ordinary conditions of nature, any creature, it may be animal, insect or plant, can only exist in such numbers as can succeed in evading natural enemies, in finding adequate food supply and in securing shelter and suitable conditions for breeding. If...

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Areas of Infestation: Pest Control

Areas of Infestation: Pest Control

Public Areas All public areas, corridors, loading bay all toilets, general store, male and female changing rooms, rubbish rooms, lobby and front desk, floor terracing areas, driveway, workshop and engineering areas. Treatment – Spray plus laying and checking of rat...

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Preventive measures and Control measure for Pest Control

Preventive measures and Control measure for Pest Control

PEST CONTROL GOALS/methods– Prevention – keeping a pest from becoming a problem. Suppression – reducing pest numbers or damage to an acceptable level. Eradication – destroying an entire pest population. Threshold Level: These are the levels of pest population beyond...

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Keys and their Types

Keys and their Types

A key is used to open any lock. Operation of Locks  All doors of the guests’ rooms in hotels lock automatically when we close them. This is designed to offer maximum security. Inside on the doorknob, there is a small button which enables the guest to double lock the...

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Computerised key cards

Computerised key cards

In the modern days, computerized key cards have replaced traditional metal keys. These keys are programmed by computers and look like credit cards and are also known as CARD KEYS. They can have magnetic strips at the back of the key card, or some have punched holes...

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Key Control

Key Control

Key Control The control of guestroom keys is one of the cornerstones of the hotel security that guests have a right to except under common law. Key control is the process of reducing guest property theft and other security-related incidents by carefully monitoring and...

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