5th Sem Accommodation Mgt. Notes

Learn how to effectively plan and organize the Housekeeping Department in hospitality institutions. From area inventory to budget planning, this guide covers it all.

IINVENTORY LIST   A list of all items within an area that require the attention of the housekeeping staff These lists will be very long and detailed A separate list may be needed for each room type The list should follow the sequence in which the room will be...

This is a crucial aspect to consider is how often each task is to be performed. Frequencies standards & costs are interlinked. This more often a specific task is performed the more man-hrs have to be allocated over a period & thus higher will be the cost of...

PERFORMANCE STANDARDS   Attempting to define a standard of cleanliness or decide how clean is clean, is difficult, as we are dealing with an intangible product & one which is subject to varying interpretations from one person to another & this easily...

Time and motion study in housekeeping operations:  Extensive research in the form of time and motion studies to analyse work methods has helped the industry to find better and easier ways to carry out tasks and save time and energy. The time and motion studies for a...

Standard operating manuals-Job procedures A job procedure specifies the way in which a task is to be performed. Job procedures should be used during induction and training sessions and ought to be incorporated into the department’s procedure manuals. Updating job...

JOB ALLOCATION   specifies the area being allocated to the workers called on duty in a given shift. Following points are taken into consideration at the time of allocation:- Occupancy patterns Traffic in public area Group/crew movement Prioritization Allocation...

  Calculating staff strength:  Compared to other hotel departments, the housekeeping department employs the largest workforce in most hotels. Manpower thus becomes a major operating expense. Good management of the housekeeping department depends on achieving a balance...

TRAINING IN HOUSEKEEPING DEPARTMENT   The efficiency and economy with which any department will operate will depend on the ability of each member of the organization to do his or her job. Such ability will depend in part on past experiences, but more commonly it...

Recycled & non recycled inventories: The Executive Housekeeper is responsible for 2 types of inventories.   1) Recycled inventory: It includes linen equipments & some guest supplies like extra bed, iron, etc. The no. of recycled items that must be on hand...

    BUDGET   A budget may be defined as a financial or a quantitative statement prepared prior to a defined period or time which focuses on policies to be persuade during that period for the purpose of attaining a given objective. Budgeting refers to...

Energy conservation measures for Hotel Industry DO’S AND DONT’S FOOD & BEVERAGE DEPARTMENT This department consumes approximately 25% of the total energy cost so the opportunities to reduce energy consumption in this area are excellent. Some helpful guidelines are...

PLANNING OPERATIONAL BUDGET: The first step in planning the operating budget is always to forecast room sales, which generates the revenue for operating the various departments. Most of the expenses that each department can expect are most directly related to room...

Using the operating budget as a control tool: An operating budget is a valuable control tool to monitor the course of operations during a specified period. Controlling expenses in the housekeeping department means comparing actual costs with budgeted amounts and...

PURCHASING Purchasing is a process in which includes buying of materials and equipments needed by various departments of an organisation to ensure continuity in product production and supply of essential services to the guest. Therefore it is a very important and...

STOCK RECORDS – ISSUING AND CONTROL Reason for developing an efficient and effective control system are as follows: Shortage or poor stock rotation will reduce standards and therefore directly reduce revenue. When supplies are lacking items may need to be borrowed...

HOUSEKEEPING IN OTHER INSTITUTIONS Housekeeping is a domestic administration, essential in all kinds of establishment be the hotels, clubs, hospitals, or hostels in the order that there shall be comfort cleanliness and service and all these should be the concern of...

DEFINING “OUTSOURCING” AND“CONTRACTS”   Outsourcing is a ‘conscious business decision to move internal work to an external provider’.  A contract can be defined as ‘an agreement between two parties negotiating a business deal’.  Both these terms are now being...

Contract Specification  It is essential that the executive housekeeper provides the service provider with a clearly defined and detailed specification of the work to be done how it is to be done, and so on.  It is from this that the service provider draws up the...

HIRING CONTRACT PROVIDERS Following steps should be followed by management once they have decided to have a particular service on contract: • Put out tenders to at least three contractors and compare them. • Check the credit-ability of the contractor in existing...

Advantages of using contract services  There is no capital outlay for equipment, so that money is available for investment in other purposes.  (In most cases, the contractor provides all supplies and equipment.)  Contracts alleviate the necessity of buying or...

First Aid Introduction  The initial assistance or treatment given to a casualty for any injury or sudden illness before the arrival of an ambulance, doctor, or other qualified person is called first aid’.  The notion of ‘first’ aid itself signifies that the casualty...