The best-known approaches to managing quality propounded by the quality gurus such as Deming, Crosby, Juran, Ishikawa, Shingo, Taguchi and others started in the manufacturing sector. The tools and techniques used in manufacturing are well proven to be effective in...
Quality In manufacturing, a measure of excellence or a state of being free from defects, deficiencies and significant variations. It is brought about by strict and consistent commitment to certain standards that achieve uniformity of a product to satisfy specific...
Quality Dimension Garvin proposes eight critical dimensions or categories of quality that can serve as a framework for strategic analysis: Performance, features, reliability, conformance, durability, serviceability, aesthetics, and perceived quality. There are eight...
Learn about the significance of a Quality Assurance Program in the hospitality industry and how it can transform your services to exceed customer expectations.
The Gap Model of Service Quality The diagram below shows a visual representation of the Gap Model of Service Quality. To use the model, an organization should measure each of these gaps and then take steps to manage and minimize each gap. Let’s examine each of the...
Menu Planning Menu Planning A MENU or “bill of fare” is a means of communication, informing what the caterer has to offer. The compiling of a menu is one of the caterer’s most important jobs – whether for establishments such as restaurants aiming to make a profit or...
MENU PLANNING The menu is a French word meaning minute. The menu is a list of food items. Its objects are to present a list of dishes and courses, eatables, and beverages. Types of Food Menus There are various types of food menus − table d' hôte − In this type,...
Menu Costing Food cost may be defined as the cost of material used in producing the food sold. In other words, it is the cost of food consumed less the cost of staff meals. The main objects of food cost or material costing are: To ascertain the food cost of a...
Environmental Concerns relating to the Hotel Industry The hotel industry forms a large part of the tourism industry. One of the fastest-growing sectors of the economy of our time is the hotel industry. The hotel industry alone is a multi-billion dollar and growing...
Menu Engineering A relatively new method of menu analysis & food pricing is called menu engineering. This sophisticated and fairly complex approach considers both the profitability and popularity of competing for menu items. The emphasis is on gross margin...
It is an art to sale the product by menu card. For example in a restaurant food and beverages items are mention along with prices and menu is designed according to customer type ,demand etc. this type of sale Technique are called menu merchandising. Having a great...
Menu Pricing Menu pricing is a careful calculation of what it costs to prepare a dish, along with other expenses, to arrive at a final price that allows for those costs to be covered and a profit to be made. The pricing of a menu is “art of pricing”. The successful...
Budgetary control methods a) Budget: · A formal statement of the financial resources set aside for carrying out specific activities in a given period of time.· It helps to co-ordinate the activities of the organisation. An example would be an advertising budget...
Revenue Management Selling the Right Room to the Right Client at the Right Moment at the Right Price On the Right Distribution Channel with the best commission efficiency. Revenue management helps to predict consumer demand to optimize inventory and price availability...
Common WorkPlace Issues Common workplace issues that employees face include: Interpersonal conflict Communication problems Gossip Bullying Harassment Discrimination Low motivation and job satisfaction Performance issues Poor job fit The workplace is typically an...
Diversity Diversity refers to differences in various defining personal traits such as age, gender, race, marital status, ethnic origin, religion, education, and many other secondary qualities. Diversity within a workplace encompasses race, gender, ethnic groups, age,...
What is HACCP? HACCP Stands for Hazard Analysis and Critical Control Point. HACCP is an internationally recognized system for reducing the risk of safety hazards in food. A HACCP System requires that potential hazards are identified and controlled at specific points...
Customer Relationship Management Customer relationship management (CRM) is a combination of organizational strategy, information systems, and technology that is focused on providing better customer service. CRM uses emerging technology that allows organizations to...
CRM CRM stands for Customer Relationship Management. It’s a company-wide business strategy designed to improve revenues and profitability, reduce costs and increase customer loyalty. The CRM philosophy is simple: Put the customer first. When your business looks at...
What is Customer Expectation? Customer expectation encompasses everything that a customer expects from a product, service, or organization. Customer expectations are created in the minds of customers based upon their individual experiences and what they have learned,...
Service Delivery a framework for delivering this type of service to its clients. This process defines how we deliver services to our clients. An overview of each phase of the Service Delivery Process is provided in the following sections and is applied to this project...
Wow factor The WOW factor means giving customers the things they really want from a service provider, over and above the actual service itself. Having regular contact that creates an emotional connection or bond is what builds a lasting relationship with your...
Market Segmentation Market segmentation is a marketing procedure which involves dividing a huge goal market into subsets of patrons, organizations, or international locations that have, or are perceived to have, usual needs, interests, and priorities, after which...
Hospitality Distribution Channels Here are the ten hotel distribution solutions that are now vital to hotels in their fight to stay competitive, as published in a viewpoint on Tnooz: #1 Official website “Getting a proper hotel website is, still, the best thing...
Environmental impacts of the hospitality industries- Positive impacts It sometimes educates the public about the local environment and the importance of protecting the environment, eg the Great Barrier Reef. The tourism and hospitality industries often create...
Safety –refers to the actual conditions in a work environment. It is freedom from injury or damage to property. Security – refers to the prevention of theft, fire, and other emergencies. It is freedom from fear, anxiety, and doubts concerning humans. Maintenance...
The hospitality industry is always under the threat of criminal activities due to its lucrative nature. This is why offering safety, comfort, and customer satisfaction are the most crucial things in the hospitality industry. This industry has to comply with various...
There are three steps used to manage health and safety at work. Spot the Hazard (Hazard Identification) Assess the Risk (Risk Assessment) Make the Changes (Risk Control) At work, you can use these three ThinkSafe steps to help prevent accidents. Using the ThinkSafe...
Energy conservation measures for the Hotel Industry DO’S AND DONT’S FOOD & BEVERAGE DEPARTMENT This department consumes approximately 25% of the total energy cost so the opportunities to reduce energy consumption in this area are excellent. Some helpful...
Importance of Waste Management in Hotels Waste management in hotels is important as it is getting increasingly difficult to dispose of waste. Moreover, it makes good sense to the business. When supplies are judiciously used it saves a lot of money on raw materials....
Corporate Social Responsibility What is CSR? Corporate Social Responsibility is a management concept whereby companies integrate social and environmental concerns in their business operations and interactions with their stakeholders. CSR is generally understood as...
Event Management Event management is the application of project management to the creation and development of large-scale events such as festivals, conferences, ceremonies, weddings, formal parties, concerts, or conventions. It involves studying the brand, identifying...
Introduction to Hotel Industry With opening up of the Indian economy after 1991 and the adoption of globalization, there has been a steep rise in the operational activities of various sectors that were earlier very dormant. One of the best examples of this is...
Shop and Establishment Act India One of the important regulation to which most businesses in India are subject to is the Shop and Establishment Act, enacted by every state in India. The Act is designed to regulate the payment of wages, hours of work, leave, holidays,...
Apprentices Act 1961 An Act to provide for the regulation and control of training of apprentices and for matters connected therewith. Purpose of the Apprentices Act, 1961: The main purpose of the Act is to provide practical training to technically qualified persons in...
Employment Exchanges (Compulsory Notification of Vacancies) Act, 1959 The Employment Exchanges (Compulsory Notification of Vacancies) Act, 1959 provides for compulsory notification of vacancies and submission of employment returns (ER-I and ER-II) by the employers to...
Cyber Law Cyberlaw is any law that applies to the internet and internet-related technologies and is one of the newest areas of the legal system. 13 min read What Is Cyber Law? Cyberlaw is any law that applies to the internet and internet-related technologies. Cyberlaw...
What is a Contract? The Contracts or agreements between various parties are framed and validated by the Indian Contract Act. Contract Act is one of the most central laws that regulates and oversees all the business wherever a deal or an agreement is to be reached at....
Licenses & Permits for Hotels If you are planning to open a hotel or a restaurant in India, it is a good idea to know about the licenses needed to open a hotel in India. Some are absolutely mandatory while others are optional in some states. Some license need to...
Food Safety and Standards Authority of India (FSSAI) What is FSSAI? Food Safety and Standards Authority of India (FSSAI) is an autonomous statutory body established under the Food Safety and Standards Act, 2006 (FSS Act). Ministry of Health & Family...
Foreign Exchange Regulations FERA - the four-letter acronym for Foreign Exchange Regulation Act is a legislation that came into existence in 1973 with the purpose to regulate certain dealings in foreign exchange, impose restrictions on certain kinds of payments...