Q.1. Draw the organization chart of front office department and write the duties and responsibilities of a front desk agent. duties and responsibilities of a front desk agent. The friendly welcome given by the receptionist to a guest changes an impersonal hotel...
1st Sem Front Office Solved Papers – B.Sc HHA
Syllabus with topics linked
1st Sem l Front Office l Solved Papers l 2014 – 15
Q.1. ‘First impression is the last impression which is created by front office department. Justify this statement. Front office/reception is the first place where guests/customers arrive and come in touch with the staff. Front office/reception is the mirror of a...
1st Sem l Front Office l Solved Papers l 2015 – 16
Q.1. Classify hotels on the basis of following: (a) Location Down Town Hotels/ City Centre Motels Suburban Hotel Airport Hotels Resort Hotel Floating Hotels Boatels Rotels (b) Types of service Economy/ Limited Service Hotels Mid- Market Hotels All- Suite Hotels First...
1st Sem l Front Office l Solved Papers l 2016 – 17
Q.1. What do you understand by tourism industry? What are its economic benefits? Tourism is an activity that is very generic in nature and as such has no standard definition. Many people and many organizations have defined tourism in various ways. Some of the common...
1st Sem l Front Office l Solved Papers l 2017 – 18
Q.1. Define Tourism. What are the various components of Tourism? State different purposes for which people undertake Tourism. Tourism is a multifaceted industry that encompasses various aspects of traveling for leisure, business, or other purposes. It involves people...
1st Sem l Front Office l Solved Papers l 2018 – 19
Q.1. Define tourism. Discuss in detail the various reasons why people undertake travel. Tourism is the activity of traveling for leisure, business, or other purposes, which involves leaving one's usual environment for a certain period and exploring new places,...
1st Sem l Front Office l Solved Papers l 2019 – 20
Q.1. (a) Define tourism. Tourism can be defined as the act of traveling to a destination for the purpose of leisure, business or other personal reasons. It involves visiting various places, staying in different accommodations, exploring new cultures and experiencing...



