Discover how information technology is transforming the hospitality industry, from enhancing customer service to improving operational efficiency. Learn about the current impact and future possibilities of technology in the hospitality industry.
The importance of a Property Management System in the Hotel industry The right property management system (PMS) is a key factor in hotel success. Having a system that makes frontdesk workflows easy, will create a seamless guest experience. With the abundance of new...
Selecting the right PMS solution is very important for a hotel Hotels often make the mistake of choosing a lower end PMS solution that doesn’t fulfill their basic requirements or else, they opt for a high end solution that comes with a lot of features which may not be...
Amadeus is a computer reservation system (or global distribution system, since it sells tickets for multiple airlines) owned by the Amadeus IT Group with headquarters in Madrid, Spain. The central database is located at Erding, Germany. In addition to airlines, the...
Fidelio is a complete integrated system package designed to achieve maximum efficiency of the hotel. This PMS is produced in Munich, Germany, advanced version 6.20. The demo version enables the employees to practice and learn in a real life environment. Its main...
Front office accounting system Creates and maintains an accurate accounting record for each guest or non guest account. Front office accounting system tracks financial transactions through the guest cycle. Front office accounting system ensures internal control over...
Check out and settlement are part of the final stages of the guest cycle. It is the final phase of the guest cycle and examines the various activities involved in checkout and settlement. Check out involves the front desk as also other departments such as...
NON-AUTOMATED: Guest folios in a non-automated or manual system contain a series of columns for listing individual debit (charge) and credit (payment) entries accumulated during occupancy. At the end of the business day, each column is totaled and the ending...
CREDIT CONTROL DURING STAY OF A GUEST: A credit limit is set for the guest depending on his credit profile and then in turn must be marked on his folios. The front office must monitor guest and non-guest accounts to ensure they remain within acceptable credit limits....
The hotel industry in any country is a prime source for the generation of foreign currency exchange. Foreign Currency Exchanges are done in hotels through a strict system of checks and records. In a hotel, the front office cashier is the authorized person on behalf of...
Express Check-Out Most hotels are now using the Express Checkout service that allows customers to check out of their rooms and return the keys, without actually having to wait for their final bill to be produced. It is a great convenience for hotel guests at all...
Night auditing is actually the audit process of taking inventory of the day’s work. In other words, it is the activity of checking and confirming that whatever transaction has been done during the day is correct and complete. Any mistakes made during the day are...
The guest, who comes to a particular hotel, comes with an understanding that he and his belongings both will be safe and secure during his stay at the hotel. At the same time it is also quite important that the hotel staff and assets are protected and secure. Hence...
SAFE DEPOSIT Though hotel is not responsible for the guest valuables, the rule to this effect is written in the guest registration card and also notified in the in guest room .but a hotel offers a free safe deposit facility for his valuables. Hotels have bank type of...
10 Types of Emergency Situations Encountered in Hotels Bomb Threat emergency situation. Fire Threat emergency situation. Death of an In-house Guests in the hotel. Accident emergency situation. Lost and Found. Theft emergency situation. Illness and Epidemics emergency...