Q.1. What are the issues faced by food & beverage service industry in relation to ‘consumer concerns' ?(10) Restaurants understands the challenges and opportunities facing all segments of the food and beverage (F&B) industry—from production to distribution of...
Q.1. Define Quality along with its dimensions. Justify how TQM plays a significant role in assessing challenges in hospitality industry with reference to daily operations.(10) Garvin proposes eight critical dimensions or categories of quality that can serve as a...
Q.1. Evaluate the role of customer relationship management (CRM) in long term sustainability and profitability for a hotel. Illustrate the importance of WOW factor in CRM with relevant examples.(10) Customer Relationship Management In Hospitality Sector CRM is a...