Topic wise notes as per new NCHM-JNU syllabus (for B.Sc HHA & M.Sc HA) are are now available at our new website hospitality.institute

Visit Now

1st Sem Accommodation Operation Notes

Personality Traits of Housekeeping Management Personnel

by Himanshu Rajak

Last updated: 2 July 2023

Table of Contents

A housekeeping management personnel must be extremely detail-oriented to be effective at their job. From organising various household items to ensuring that floors and windows are scrubbed clean and left streakless, these professionals need a keen eye for detail to successfully perform their duties.

Personality Traits

Personnel attributes of housekeeping staff in the hospitality industry play an important role. It enhances the images of the property as well as the quality of personalization that only humans can give. We base these attributes on the following term.

1. Pleasant Personality

A result of good grooming and presentation in front of the guest. The way the staff looks is the first impression on the guest and by this look, the guest judges the quality of service/ standards provided by the organization. All HK staff should be well-groomed.

Clean Crisp Uniform
If long hair -Tied neat hair
Minimum jewellery
Light makeup
Aftershave/ Perfume – not too strong
H/k Attendants may be given Hair caps.
Clean Footwear- comfortable, low heels
Mannerisms to avoid- scratching, digging into nose/ ear, chewing gum, etc in public

2. Physical Fitness

“ A Strong Heart and Good Feet “to cope up with 24 X 7 operations and also a labour-intensive department

3. Personal hygiene

It is important since it reflects the hygiene standards of the organization.

Bathe daily- no body odor
Nails Clipped and clean
Mouth- Odour free
Scalp – clean, dandruff free
Infection- report immediately …..Cuts and wounds- covered

4. Eye for detail

The critical power of observation distinguishes good service from average. This is important to make a flawless room.

5. Cooperation

Housekeeping involves a lot of teamwork.

6. Adaptability

Technology is fast upgrading hence all H/k staff should be open to accepting these changes and adapting accordingly

7. Honesty

It is essential since it is the H/k staff who have access to the guest rooms even when the guest is not present in the room

8. Tact & Diplomacy

To cope up with the different types of guests since H/k staff come in close contact with them. They should be able to handle problem guests also without being rude or hurting his/ her sentiments.

9. Right Attitude

Includes

Optimism
Ready to learn from own mistakes
Proactive and anticipate guest needs
The display even temper, courtesy, and good humor.

10. Calm demeanour

Helps in the time of emergencies when a person does not panic and handles the problem effectively.

11. Courteous

To both guests and colleagues.

Humble
Polite
No unnecessary argumentative nature.

12. Punctuality

Reporting for duty on time displays commitment to work.

13. Good Memory

Especially with repeat guests. It feels nice if someone remembers the guest’s likes, dislikes or wishes, etc.

How useful was this post?

5 star mean very useful & 1 star means not useful at all.

Average rating 4.4 / 5. Vote count: 52

No votes so far! Be the first to rate this post.

← Identifying Housekeeping Responsibilities Duties and Responsibilities of Housekeeping staff →

Syllabus BHM114 (T)

1 The role of housekeeping in hospitality operation

Role of Housekeeping in Guest Satisfaction and Repeat Business