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1st Sem Accommodation Operation Notes

Cleaning Organisation

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Last updated: 2 July 2023

Cleaning Organisation 3

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Syllabus BHM114 (T)

1 The role of housekeeping in hospitality operation

  1. Role of Housekeeping in Guest Satisfaction and Repeat Business

2 Organisation chart of the housekeeping department

  1. Hierarchy in small, medium, large and chain hotels
  2. Identifying Housekeeping Responsibilities
  3. Personality Traits of housekeeping Management Personnel.
  4. Duties and Responsibilities of Housekeeping staff
  5. Layout of the Housekeeping Department

3 Cleaning organisation

  1. Principles of cleaning, hygiene and safety factors in cleaning
  2. Methods of organising cleaning
  3. Frequency of cleaning daily, periodic, special
  4. Design features that simplify cleaning
  5. Use and care of Equipment

4. Cleaning agents

  1. General Criteria for selection
  2. Classification
  3. Polishes
  4. Floor seals
  5. Use, care and Storage
  6. Distribution and Controls
  7. Use of Eco-friendly products in Housekeeping

5. Composition, care and cleaning of different surfaces

  1. Metals
  2. Glass
  3. Leather, Leatherites, Rexines
  4. Plastic
  5. Ceramics
  6. Wood
  7. Wall finishes
  8. Floor finishes

6. Inter departmental relationship

  1. With Front Office
  2. With Maintenance
  3. With Security
  4. With Stores
  5. With Accounts and Sales & Marketing
  6. With HR Personnel
  7. With F & B Department

7. Use of computers in housekeeping department