Topic wise notes as per new NCHM-JNU syllabus (for B.Sc HHA & M.Sc HA) are are now available at our new website hospitality.institute
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1st Sem Accommodation Operation Notes

Floor : Public Area Cleaning

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Last updated: 2 July 2023

WOODEN
  • Sweep daily and occasionally mop or wash.
  • If unsealed, apply wax polish periodically.
  • If sealed, damp mop and buff with dry mop.
  • Use self shine polish periodically.
MARBLE
  • Sweep or dry mop daily.
  • Wash with soft cloth wrung out in warm water and detergent.
  • Rinse well and dry.
  • Remove light stains with a mild abrasive, lemon juice or vinegar; rinse off and dry.
TERRAZZO
  • Sweep or dry mop daily.
  • Wipe down mild detergent solution.
  • Avoid all abrasive cleaners.

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Syllabus BHM114 (T)

1 The role of housekeeping in hospitality operation

  1. Role of Housekeeping in Guest Satisfaction and Repeat Business

2 Organisation chart of the housekeeping department

  1. Hierarchy in small, medium, large and chain hotels
  2. Identifying Housekeeping Responsibilities
  3. Personality Traits of housekeeping Management Personnel.
  4. Duties and Responsibilities of Housekeeping staff
  5. Layout of the Housekeeping Department

3 Cleaning organisation

  1. Principles of cleaning, hygiene and safety factors in cleaning
  2. Methods of organising cleaning
  3. Frequency of cleaning daily, periodic, special
  4. Design features that simplify cleaning
  5. Use and care of Equipment

4. Cleaning agents

  1. General Criteria for selection
  2. Classification
  3. Polishes
  4. Floor seals
  5. Use, care and Storage
  6. Distribution and Controls
  7. Use of Eco-friendly products in Housekeeping

5. Composition, care and cleaning of different surfaces

  1. Metals
  2. Glass
  3. Leather, Leatherites, Rexines
  4. Plastic
  5. Ceramics
  6. Wood
  7. Wall finishes
  8. Floor finishes

6. Inter departmental relationship

  1. With Front Office
  2. With Maintenance
  3. With Security
  4. With Stores
  5. With Accounts and Sales & Marketing
  6. With HR Personnel
  7. With F & B Department

7. Use of computers in housekeeping department