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1st Sem Hotel Engg. Notes

Contract Maintenance in Hotels

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Last updated: 4 July 2023

Contract maintenance is a common practice in the hospitality industry that allows hotels to outsource their equipment maintenance and repair to third-party service providers. The service typically involves a range of services, including preventive maintenance, emergency repairs, and equipment replacement. In this blog, we’ll explore the key components of contract maintenance in hotels.

Preventive Maintenance

Preventive maintenance is one of the most important components of contract maintenance. It involves the regular inspection and servicing of equipment and facilities to prevent breakdowns and ensure that they are operating efficiently. The service provider will typically schedule preventive maintenance visits at regular intervals, such as monthly or quarterly, and provide a report detailing the work carried out and any issues that require attention.

Emergency Repairs

In addition to preventive maintenance, contract maintenance providers also offer emergency repair services. This service ensures that any equipment or facility breakdowns are addressed promptly, minimizing downtime and reducing the impact on hotel operations. The service provider will typically have technicians available on-call 24/7 to respond to emergency repair requests.

Equipment Replacement

Another key component of contract maintenance is equipment replacement. Over time, equipment and facilities may become outdated or require replacement due to wear and tear. Contract maintenance providers can help hotels to identify and plan for equipment replacement, ensuring that replacements are carried out in a timely and cost-effective manner.

Benefits of Contract Maintenance

The benefits of contract maintenance include access to skilled technicians, reduced maintenance costs, and improved equipment reliability. By outsourcing their equipment maintenance and repair, hotels can focus on their core business of providing quality service to guests, while ensuring that their equipment and facilities are kept in good working order.

Conclusion

Contract maintenance is an essential service in the hospitality industry that allows hotels to outsource their equipment maintenance and repair to third-party service providers. Key components of contract maintenance include preventive maintenance, emergency repairs, and equipment replacement. By understanding the benefits of contract maintenance and choosing the right service provider, hotels can ensure that their equipment and facilities are kept in good working order and provide a high-quality experience for their guests.

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Syllabus BHM106

01 Maintenance

  1. Introduction
  2. Preventive and breakdown maintenance, comparisons
  3. Role & Importance of maintenance department in the hotel industry with emphasis on its relation with other departments of the hotel.
  4. Organization chart of maintenance department, duties and responsibilities of maintenance department

02 Fuels used in the catering industry

  1. Introduction
  2. Types of fuel used in catering industry; calorific value; comparative study of different fuels
  3. Calculation of amount of fuel required and cost.

03 Gas

  1. Introduction
  2. Heat terms and units; method of transfer
  3. LPG and its properties; principles of Bunsen burner, precautions to be taken while handling gas; low and high-pressure burners and their corresponding heat output
  4. Gas bank, location, different types of manifolds

04 Electricity

  1. Introduction
  2. Fundamentals of electricity, insulators, conductors, current, potential difference resistance, power, energy concepts; definitions, their units and relationships, AC and DC; single phase and three phases and its importance on equipment specifications
  3. Electric circuits, open circuits and close circuits, symbols of circuit elements, series and parallel connections, short circuits, fuses; MCB, earthing, the reason for placing switches on the live wire side.
  4. Electric wires and types of wiring
  5. Calculation of electric energy consumption of equipment, and safety precautions to be observed while using electric appliances.
  6. Types of lighting, different lighting devices, incandescent lamps, fluorescent lamps, other gas-discharged lamps, illumination, and units of illumination.
  7. External lighting
  8. Safety in handling electrical equipment

05 Water systems

  1. Introduction
  2. Water distribution system in a hotel
  3. Cold water systems in India
  4. Hardness of water, water softening, base exchange method
  5. Cold water cistern swimming pools
  6. Hot water supply system in hotels
  7. Flushing system, water taps, traps and closets.

06 Refrigeration & Air-conditioning

  1. Basic principles, latent heat, boiling point and its dependence on pressure, vapour compressor system of refrigeration and refrigerants.
  2. Vapour absorption system, care and maintenance of refrigerators, defrosting, types of refrigerant units, their care and maintenance.
  3. Conditions for comfort, relative humidity, humidification, dehumidifying, due point control, unit of air conditioning
  4. Window type air conditioner, central air conditioning, preventive maintenance
  5. Vertical transportation, elevators, escalators

07 Fire prevention and fire fighting system

  1. Classes of fire, methods of extinguishing fires (Demonstration)
  2.  Fire extinguishers, portable and stationery
  3.  Fire detectors and alarm
  4. Automatic fire detectors cum extinguishing devices
  5. Structural protection
  6. Legal requirements

08 Waste disposal and pollution control

  1. Solid and liquid waste, sullage and sewage, disposal of solid waste
  2.  Sewage treatment
  3. Pollution related to the hotel industry
  4. Water pollution, sewage pollution
  5. Air pollution, noise pollution, thermal pollution
  6. Legal Requirements

09 Safety

  1. Accident prevention
  2. Slips and falls
  3. Other safety topics

10 Security

11 Equipment replacement policy

  1. Introduction
  2. Circumstances under which equipment are replaced.
  3. Replacement policy of items which gradually deteriorates
  4. Replacement when the average annual cost is minimum
  5. Replacement when the present cost is minimum
  6. The economic replacement cycle for suddenly failing equipment

12 Audio-visual equipment

  1. Various audio-visual equipment used in hotel
  2. Care and cleaning of an overhead projector, slide projector, LCD and PowerPoint presentation units
  3. Maintenance of computers
  4. Care and cleaning of PC, CPU, Modem, UPS, Printer, Laptops
  5. Sensors – Various sensors used in different locations of a hotel – type, uses and cost-effectiveness

13 Contract maintenance

  1. Introduction
  2. The necessity of contract maintenance, advantages and disadvantages of contract maintenance
  3. Essential requirements of a contract, types of contract, their comparative advantages and disadvantages.
  4. Procedure for inviting and processing tenders, negotiating and finalizing