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1st Sem Hotel Engg. Notes

The Necessity, Advantages, and Disadvantages of Contract Maintenance in Hotels

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Last updated: 4 July 2023

Contract maintenance is an essential service in the hospitality industry that enables hotels to maintain and repair their equipment and facilities. In this blog, we’ll explore the necessity, advantages, and disadvantages of contract maintenance and how it can benefit hotels.

Necessity

The equipment and facilities in hotels are subject to wear and tear over time and require regular maintenance and repair. Contract maintenance is a necessity in hotels to ensure that their equipment and facilities are kept in good working order. The service provider is responsible for maintaining and repairing the equipment and facilities according to the terms of the contract.

Advantages

One of the main advantages of using contract maintenance is that it allows hotels to focus on their core business of providing quality service to guests, rather than worrying about equipment maintenance and repair. Contract maintenance also provides hotels with access to skilled technicians who have the expertise to maintain and repair complex equipment. Additionally, contract maintenance can help hotels to reduce their maintenance costs by providing a fixed cost for maintenance services.

Disadvantages

There are also some disadvantages to using contract maintenance. One of the main disadvantages is that it can be more expensive than maintaining and repairing equipment in-house, particularly for smaller hotels. In addition, contract maintenance providers may not always be available to provide emergency repairs, which can cause delays and inconvenience for hotel guests.

Choosing the Right Provider

The choice of contract maintenance provider will depend on a variety of factors, including the size and complexity of the hotel’s equipment and facilities, the specific needs of the hotel, and the expertise of the service provider. Hospitality professionals should carefully evaluate the advantages and disadvantages of each provider and choose the one that best meets their specific needs.

Conclusion

Contract maintenance is a necessary service in the hospitality industry that enables hotels to maintain and repair their equipment and facilities. By understanding the advantages and disadvantages of contract maintenance and choosing the right service provider, hotels can ensure that their equipment and facilities are kept in good working order and provide a high-quality experience for their guests.

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Syllabus BHM106

01 Maintenance

  1. Introduction
  2. Preventive and breakdown maintenance, comparisons
  3. Role & Importance of maintenance department in the hotel industry with emphasis on its relation with other departments of the hotel.
  4. Organization chart of maintenance department, duties and responsibilities of maintenance department

02 Fuels used in the catering industry

  1. Introduction
  2. Types of fuel used in catering industry; calorific value; comparative study of different fuels
  3. Calculation of amount of fuel required and cost.

03 Gas

  1. Introduction
  2. Heat terms and units; method of transfer
  3. LPG and its properties; principles of Bunsen burner, precautions to be taken while handling gas; low and high-pressure burners and their corresponding heat output
  4. Gas bank, location, different types of manifolds

04 Electricity

  1. Introduction
  2. Fundamentals of electricity, insulators, conductors, current, potential difference resistance, power, energy concepts; definitions, their units and relationships, AC and DC; single phase and three phases and its importance on equipment specifications
  3. Electric circuits, open circuits and close circuits, symbols of circuit elements, series and parallel connections, short circuits, fuses; MCB, earthing, the reason for placing switches on the live wire side.
  4. Electric wires and types of wiring
  5. Calculation of electric energy consumption of equipment, and safety precautions to be observed while using electric appliances.
  6. Types of lighting, different lighting devices, incandescent lamps, fluorescent lamps, other gas-discharged lamps, illumination, and units of illumination.
  7. External lighting
  8. Safety in handling electrical equipment

05 Water systems

  1. Introduction
  2. Water distribution system in a hotel
  3. Cold water systems in India
  4. Hardness of water, water softening, base exchange method
  5. Cold water cistern swimming pools
  6. Hot water supply system in hotels
  7. Flushing system, water taps, traps and closets.

06 Refrigeration & Air-conditioning

  1. Basic principles, latent heat, boiling point and its dependence on pressure, vapour compressor system of refrigeration and refrigerants.
  2. Vapour absorption system, care and maintenance of refrigerators, defrosting, types of refrigerant units, their care and maintenance.
  3. Conditions for comfort, relative humidity, humidification, dehumidifying, due point control, unit of air conditioning
  4. Window type air conditioner, central air conditioning, preventive maintenance
  5. Vertical transportation, elevators, escalators

07 Fire prevention and fire fighting system

  1. Classes of fire, methods of extinguishing fires (Demonstration)
  2.  Fire extinguishers, portable and stationery
  3.  Fire detectors and alarm
  4. Automatic fire detectors cum extinguishing devices
  5. Structural protection
  6. Legal requirements

08 Waste disposal and pollution control

  1. Solid and liquid waste, sullage and sewage, disposal of solid waste
  2.  Sewage treatment
  3. Pollution related to the hotel industry
  4. Water pollution, sewage pollution
  5. Air pollution, noise pollution, thermal pollution
  6. Legal Requirements

09 Safety

  1. Accident prevention
  2. Slips and falls
  3. Other safety topics

10 Security

11 Equipment replacement policy

  1. Introduction
  2. Circumstances under which equipment are replaced.
  3. Replacement policy of items which gradually deteriorates
  4. Replacement when the average annual cost is minimum
  5. Replacement when the present cost is minimum
  6. The economic replacement cycle for suddenly failing equipment

12 Audio-visual equipment

  1. Various audio-visual equipment used in hotel
  2. Care and cleaning of an overhead projector, slide projector, LCD and PowerPoint presentation units
  3. Maintenance of computers
  4. Care and cleaning of PC, CPU, Modem, UPS, Printer, Laptops
  5. Sensors – Various sensors used in different locations of a hotel – type, uses and cost-effectiveness

13 Contract maintenance

  1. Introduction
  2. The necessity of contract maintenance, advantages and disadvantages of contract maintenance
  3. Essential requirements of a contract, types of contract, their comparative advantages and disadvantages.
  4. Procedure for inviting and processing tenders, negotiating and finalizing