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1st Sem Hotel Engg. Notes

Role & Importance of Maintenance Department in the Hotel Industry: Its Relation with Other Departments

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Last updated: 3 July 2023

If you’re thinking of entering the hospitality industry, you must know that hotels require a lot of maintenance to keep running smoothly. The maintenance department plays a critical role in ensuring that a hotel’s guests have a pleasant and comfortable stay. In this blog, we’ll dive into the role and importance of the maintenance department in the hotel industry and how it relates to other departments.

What is the maintenance department, and what does it do?

The maintenance department is responsible for maintaining and repairing a hotel’s facilities, equipment, and infrastructure. This department is in charge of everything from the hotel’s HVAC system to its elevators and plumbing. They ensure that everything is in working order so that guests have a comfortable and safe stay.

Importance of the Maintenance Department

The maintenance department is a critical component of any hotel. Here are some of the reasons why:

  • Preventive maintenance helps avoid unexpected breakdowns and reduces the need for expensive repairs.
  • A well-maintained hotel is essential to maintaining the hotel’s reputation and guest satisfaction.
  • Safety of guests and staff is a top priority. Proper maintenance reduces the likelihood of accidents, and the maintenance department is responsible for ensuring that all equipment is in good working order.
  • Maintaining a hotel’s assets reduces the need for frequent replacements, resulting in cost savings for the hotel.

Relationship with Other Departments

The maintenance department has a symbiotic relationship with other hotel departments. Here’s how the maintenance department works with other departments:

Housekeeping

The housekeeping department is responsible for ensuring that guest rooms are clean and comfortable. The maintenance department provides support to housekeeping by ensuring that everything in the room, from the lights to the air conditioning, is in working order.

Front Desk

The front desk is the face of the hotel, and guests often come to them for assistance. The maintenance department is responsible for ensuring that the hotel’s infrastructure is in good working order, so when a guest has a problem, the front desk can resolve it promptly.

Food and Beverage

The food and beverage department relies on equipment such as ovens, refrigerators, and dishwashers to function properly. The maintenance department is responsible for ensuring that this equipment is in good working order.

Conclusion

The maintenance department is essential to the smooth operation of any hotel. They ensure that guests have a comfortable and safe stay, and their work affects every department in the hotel. Understanding the role and importance of the maintenance department and its relationship with other departments is crucial for anyone interested in working in the hospitality industry.

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Syllabus BHM106

01 Maintenance

  1. Introduction
  2. Preventive and breakdown maintenance, comparisons
  3. Role & Importance of maintenance department in the hotel industry with emphasis on its relation with other departments of the hotel.
  4. Organization chart of maintenance department, duties and responsibilities of maintenance department

02 Fuels used in the catering industry

  1. Introduction
  2. Types of fuel used in catering industry; calorific value; comparative study of different fuels
  3. Calculation of amount of fuel required and cost.

03 Gas

  1. Introduction
  2. Heat terms and units; method of transfer
  3. LPG and its properties; principles of Bunsen burner, precautions to be taken while handling gas; low and high-pressure burners and their corresponding heat output
  4. Gas bank, location, different types of manifolds

04 Electricity

  1. Introduction
  2. Fundamentals of electricity, insulators, conductors, current, potential difference resistance, power, energy concepts; definitions, their units and relationships, AC and DC; single phase and three phases and its importance on equipment specifications
  3. Electric circuits, open circuits and close circuits, symbols of circuit elements, series and parallel connections, short circuits, fuses; MCB, earthing, the reason for placing switches on the live wire side.
  4. Electric wires and types of wiring
  5. Calculation of electric energy consumption of equipment, and safety precautions to be observed while using electric appliances.
  6. Types of lighting, different lighting devices, incandescent lamps, fluorescent lamps, other gas-discharged lamps, illumination, and units of illumination.
  7. External lighting
  8. Safety in handling electrical equipment

05 Water systems

  1. Introduction
  2. Water distribution system in a hotel
  3. Cold water systems in India
  4. Hardness of water, water softening, base exchange method
  5. Cold water cistern swimming pools
  6. Hot water supply system in hotels
  7. Flushing system, water taps, traps and closets.

06 Refrigeration & Air-conditioning

  1. Basic principles, latent heat, boiling point and its dependence on pressure, vapour compressor system of refrigeration and refrigerants.
  2. Vapour absorption system, care and maintenance of refrigerators, defrosting, types of refrigerant units, their care and maintenance.
  3. Conditions for comfort, relative humidity, humidification, dehumidifying, due point control, unit of air conditioning
  4. Window type air conditioner, central air conditioning, preventive maintenance
  5. Vertical transportation, elevators, escalators

07 Fire prevention and fire fighting system

  1. Classes of fire, methods of extinguishing fires (Demonstration)
  2.  Fire extinguishers, portable and stationery
  3.  Fire detectors and alarm
  4. Automatic fire detectors cum extinguishing devices
  5. Structural protection
  6. Legal requirements

08 Waste disposal and pollution control

  1. Solid and liquid waste, sullage and sewage, disposal of solid waste
  2.  Sewage treatment
  3. Pollution related to the hotel industry
  4. Water pollution, sewage pollution
  5. Air pollution, noise pollution, thermal pollution
  6. Legal Requirements

09 Safety

  1. Accident prevention
  2. Slips and falls
  3. Other safety topics

10 Security

11 Equipment replacement policy

  1. Introduction
  2. Circumstances under which equipment are replaced.
  3. Replacement policy of items which gradually deteriorates
  4. Replacement when the average annual cost is minimum
  5. Replacement when the present cost is minimum
  6. The economic replacement cycle for suddenly failing equipment

12 Audio-visual equipment

  1. Various audio-visual equipment used in hotel
  2. Care and cleaning of an overhead projector, slide projector, LCD and PowerPoint presentation units
  3. Maintenance of computers
  4. Care and cleaning of PC, CPU, Modem, UPS, Printer, Laptops
  5. Sensors – Various sensors used in different locations of a hotel – type, uses and cost-effectiveness

13 Contract maintenance

  1. Introduction
  2. The necessity of contract maintenance, advantages and disadvantages of contract maintenance
  3. Essential requirements of a contract, types of contract, their comparative advantages and disadvantages.
  4. Procedure for inviting and processing tenders, negotiating and finalizing