Topic wise notes as per new NCHM-JNU syllabus (for B.Sc HHA & M.Sc HA) are are now available at our new website hospitality.institute
Select Page

Rack Rate: Tariff Structure

by

When it comes to setting prices for rooms, establishing the highest rate is important. This rate is called the Rack Rate, and it is from this maximum price that all other rates take their lead. But that is not to say that one Rack Rate will apply to every room in a hotel. No. With rack rate setting it is essential to apply a different rate to each room category, otherwise occupancy (and therefore revenue) could be adversely affected.

When setting the Rack Rate for each category, a hotel will first consider key determinants, such as current and forecasted occupancy, deals, contracts with corporate clients, e.g., and any seasonal or out-of-season offers and discounts. Armed with this information, it can then set a Rack Rate that will ensure revenue is always maximized.

Hotels always have more than one rate code category for each room type. Room rates categories generally correspond to types of rooms available to sell in the hotel ( Eg: Suite, Deluxe, Premiere, Studio, Pent house etc. ).

Types of Room Rates

  • Corporate or Commercial Rate

These are rates offered to companies that provide frequent business for the hotel or its chain. This rate may vary according to the volume of business guaranteed by the companies. Eg: NEG1, COR1 etc.

  • Group Rate

These are rates which is offered to groups, meetings and conventions using the hotel for their functions.

  • Incentive Rate

The Rate offered to individuals who belong to an association or holders of special membership cards or Credit cards. Eg: Amex / VISA / Master card holders get 5% discount on Rack Rate, Lufthansa Frequent Flyer members get 25 % discount etc. For hotels these rates always give potential referral business.

  • Package Rate

Rates that includes a guest room in combination with other available events or activities. ( Eg: Best of London package which includes room rental, all meals, site seeing, airport transfers etc. ) Package rate can be also a simple room and meal package like American Plan (AP), Modified American Plan (MAP) etc.

Honeymoon packages floated by some resorts attract business during the winters, e.g.- In Mussoorie, Packages are pre-paid usually for the full amount and refunds are not allowed. The families on holiday prefer such packages which range from 2 to 4 nights and can be extended on pro-rate basis.

  • Airline Rate
A rate which is negotiated between an airline and a hotel based on the volume of business the hotel is expected to get from the airline. Also applies to ‘layover’s’.
  • Day Rate

This rate is charged when a guest arrives at around 9 am and would stay only a few hours till about 3pm. Hotels only sell nights and hence this special day rate is charged which is sometimes 50% to 60%of the regular rack rate.

  • Half Day Rate
Rate charged for resident guests who want an extension in their check-out or departure time of 12noon. For example if a guest wants to keep the room till 6 pm, a half rate is charged which is 50% of the room rate he is already paying. However, at the discretion of the Lobby Manager, such a charge may be waived.
  • Travel Agent Rate

A rate which is offered by a hotel when the guest books via a travel agent. This rate is offered on condition of the Travel Agent providing regular business to the hotel.

 

How useful was this post?

5 star mean very useful & 1 star means not useful at all.

Average rating 4.3 / 5. Vote count: 43

No votes so far! Be the first to rate this post.

We are sorry that this post was not useful for you! 😔

Let us improve this post!

Tell us how we can improve this post?

Syllabus BHM153 (T)

01 Tariff Structure

  1. Basis of charging
  2. Plans, competition, customer’s profile, standards of service & amenities
  3. Hubbart formula
  4. Different types of tariffs
  5. Rack Rate
  6. Discounted Rates for Corporates, Airlines, Groups & Travel Agents

02 Front Office & Guest Handling

  1. Introduction to guest cycle
  2. Pre-arrival
  3. Arrival
  4. During guest stay
  5. Departure
  6. After departure

03 Reservations

  1. Importance of reservation
  2. Modes of reservation
  3. Channels and sources (FITs, Travel Agents, Airlines, GITs)
  4. Types of reservations (Tentative, confirmed, guaranteed etc.)
  5. Systems (non-automatic, semi-automatic fully automatic)
  6. Cancellation
  7. Amendments
  8. Overbooking

04 Room Selling Techniques

  1. Upselling
  2. Discounts

05 Arrivals

  1. Preparing for guest arrivals at Reservation and Front Office
  2. Receiving of guests
  3. Pre-registration
  4. Registration (non-automatic, semi-automatic and automatic)
  5. Relevant records for FITs, Groups, Aircrews & VIPs

06 During The Stay Activities

  1. Information services
  2. Message and Mail Handling
  3. Key Handling
  4. Room selling technique
  5. Hospitality desk
  6. Complaints handling
  7. Guest handling
  8. Guest history

07 Front Office Co-ordination With Other Departments