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1st Sem Front Office Notes

Knowledge of Cardinaux, Ordinaux : French

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Last updated: 3 July 2023

Numbers (Nombres)

                                                Cardinal                                                Ordinal

0 Zéro
1 Un / une Premier / Première
2 Deux Deuxième
3 Trois Troisième
4 Quatre Quatrième
5 Cinq Cinqième
6 Six Sixième
7 Sept Septième
8 Huit Huitième
9 Neuf / neuve Neuvième
10 Dix Dixième
11 Onze Onzeième
12 Douze Douzeième
13 Treize Treizième
14 Quatorze Quatorzième
15 Quinze Quinzième
16 Seiz Seizième
17 Dix-sept Dix-septième
18 Dix-huit Dix-huitième
19 Dix-neuf Dix-neuvième
20 Vingt Vingtième
21 Vingt et un Vingt et unième
22 Vingt-deux Vingt deuxième
30 Trente Trentième
40 Quarante Quaranteième
50 Cinquante Cinquantième
60 Soixante Soixantième
70 Soixante-dix Soixantième
80 Quatre-vingts Quatre-vingtième
90 Quatre-vingts-dix Quatre-vingts- dixième
91 Quatre-vingts-onze Quatre-vingt- onzeième
99 Quatre-vingts-dix-neuf Quatre-vingt-dix-neuvième
100 Cent Centième
1000 Mille Millième

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Syllabus BHM113 (T)

01 Introduction to Tourism, Hospitality & Hotel Industry

  1. Tourism and its importance
  2. Hospitality and its origin
  3. Hotels, their evolution and growth
  4. Brief introduction to hotel core areas with special reference to Front Office

02 Classification of Hotels

  1. Size
  2. Star
  3. Location & clientele
  4. Ownership basis
  5. Independent hotels
  6. Management contracted hotel
  7. Chains
  8. Franchise/Affiliated
  9. Supplementary accommodation
  10. Timeshares and condominium
  11. Meal Plans (not in the syllabus but imp.)

03 Types of Rooms

  1. Single
  2. Double
  3. Twin
  4. Suits

04 Timeshare & Vacation Ownership

  1. What is a timeshare? Referral chains & condominiums
  2. How is it different from hotel business?
  3. Classification of timeshares
  4. Types of accommodation and their size

05 Front Office Organization

  1. Function areas
  2. Front office hierarchy
  3. Duties and responsibilities
  4. Personality traits

06 Hotel Entrance, Lobby and Front Office

  1. Layout
  2. Front office equipment (non-automated, semi-automated and automated)

07 Bell Desk

  1. Functions
  2. Procedures and records

08 French

  1. Understanding and uses of accents, orthographic signs & punctuation
  2. Knowledge of cardinaux & ordinaux (Ordinal & cardinal)
  3. Days, Dates, Time, Months and Seasons