ADVANTAGES AND LIMITATIONS OF GUERIDON SERVICE

Gueridon service has its own advantages and limitations.

Advantages

The advantages as follows:

• Highly personalized service. The wait staff prepares or carves the dish and serves the guest personally.
• High level of customer satisfaction. The dishes are prepared, carved or flambéed in the guest’s presence.
• Good merchandising device. Guests will be tempted to order for dishes that are served from the trolley.
• Wait staff can exhibit their culinary, carving and service skills. The wait staff has an opportunity to impress the guests by demonstrating its cooking, flambéing, carving, and skills to them. It also gives them good job satisfaction.
•   High average spending power (high revenue/cover). The revenue generated will be more as the dishes served from the trolley are always expensive.

Limitations

• The limitations are as follows:
• Slow service. The time taken to extend the service from the trolley is more.
• Low seat turnover. The number of times a seat is sold during the operation hours will low as the service takes more time.
• Expensive style of service- as it requires more service area and highly skilled staff.
• The chance of accidents are more.
• More investment in-service equipment.
• Cooking in the service area may leave an odour.