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1st Sem Front Office Notes

Independent Hotels : Classification of Hotels

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Last updated: 10 July 2023

These are family-owned and operated hotels that are not required to conform to any policy or procedure, they also do not need to adhere to a particular image and can offer a level of service geared towards attracting a specific target market and can quickly adapt to changing market condition. However, these hotels do not enjoy the advantage of volume purchase, advertising exposure, or management insight and consultancy power of a chain hotel. Examples:- The Manor, Friends Colony West, Delhi Independent Hotels : Classification of Hotels 1 Tikli Bottom, Gairatpur Bas, Haryana Independent Hotels : Classification of Hotels 2 Casa Susegad, Loutolim, Goa Independent Hotels : Classification of Hotels 3 Shreyas Yoga Retreat, Santoshima Farm, Nr Bangalore, Karnataka Independent Hotels : Classification of Hotels 4

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Syllabus BHM113 (T)

01 Introduction to Tourism, Hospitality & Hotel Industry

  1. Tourism and its importance
  2. Hospitality and its origin
  3. Hotels, their evolution and growth
  4. Brief introduction to hotel core areas with special reference to Front Office

02 Classification of Hotels

  1. Size
  2. Star
  3. Location & clientele
  4. Ownership basis
  5. Independent hotels
  6. Management contracted hotel
  7. Chains
  8. Franchise/Affiliated
  9. Supplementary accommodation
  10. Timeshares and condominium
  11. Meal Plans (not in the syllabus but imp.)

03 Types of Rooms

  1. Single
  2. Double
  3. Twin
  4. Suits

04 Timeshare & Vacation Ownership

  1. What is a timeshare? Referral chains & condominiums
  2. How is it different from hotel business?
  3. Classification of timeshares
  4. Types of accommodation and their size

05 Front Office Organization

  1. Function areas
  2. Front office hierarchy
  3. Duties and responsibilities
  4. Personality traits

06 Hotel Entrance, Lobby and Front Office

  1. Layout
  2. Front office equipment (non-automated, semi-automated and automated)

07 Bell Desk

  1. Functions
  2. Procedures and records

08 French

  1. Understanding and uses of accents, orthographic signs & punctuation
  2. Knowledge of cardinaux & ordinaux (Ordinal & cardinal)
  3. Days, Dates, Time, Months and Seasons