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Room Occupancy Report

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This report shows the list of guests who have checked-in the hotel with details such as the number of adults and children, number of nights, and housekeeping status. This report is generated for the occupied rooms, rooms expected to be occupied, checked-out rooms, and vacant or blocked rooms. This report is generated for scheduling rooms for cleaning.

OCCUPANCY REPORT
Room No. Room Type Guest Name Adult Child No. of Nights Turn Over Date H/K Status

  • ROOM STATUS CHECK – i.e. the room attendant now physically checks each room in his/ her section for the occupancy and fills in the ROOM MAID’S REPORT/ GUEST ROOM STATUS REPORT – this gives the information of guest room status for that particular section and is signed by the room attendant
  • This is then sent to the control desk for compiling the HOUSEKEEPERS REPORT / OCCUPANCY REPORT – this shows the position of all rooms in a hotel and is signed by the preparer( mostly the control desk supervisor) and countersigned by the executive housekeeper
  • The housekeeper’s occupancy report is sent to the Front Office department for comparison with the Front office occupancy report
  • Note – Occupancy reports are made 3 times a day , normally in the beginning of each shift i.e. at 8 am , 3 pm and 10 pm respectively
  • NOTE – if there are any discrepancies in the room status between housekeeping report and the front office records a discrepancy slip is generated and the bell boy is sent for final verification. And details informed accordingly.

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Syllabus BHM154 (T)

01 Room Layout and Guest Supplies

  1. Standard rooms, VIP ROOMS
  2. Guest’s special requests

02 Area Cleaning

  1. Guest rooms
  2. Front-of-the-house Areas
  3. Back-of-the house Areas
  4. Work routine and associated problems e.g. high traffic areas, Façade cleaning etc.

03 Routine Systems and Records of Housekeeping Department

  1. Reporting Staff placement
  2. Room Occupancy Report
  3. Guest Room Inspection
  4. Entering Checklists, Floor Register, Work Orders, Log Sheet.
  5. Lost and Found Register and Enquiry File
  6. Maid’s Report and Housekeeper’s Report
  7. Handover Records
  8. Guest’s Special Requests Register
  9. Record of Special Cleaning
  10. Call Register
  11. VIP Lists

04 Types of Beds and Mattresses

05 Pest Control

  1. Areas of infestation
  2. Preventive measures and Control measure

06 Keys

  1. Types of keys
  2. Computerised key cards
  3. Key control