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2nd Sem Accommodation Operations Notes

Areas of Infestation: Pest Control

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Last updated: 7 July 2023

Public Areas

All public areas, corridors, loading bay all toilets, general store, male and female changing rooms, rubbish rooms, lobby and front desk, floor terracing areas, driveway, workshop and engineering areas.

Treatment – Spray plus laying and checking of rat bait

Frequency – Monthly during overnight

Kitchen and Restaurants Areas

All F&B outlets i.e. All kitchens, staff canteen and restaurants.

Treatment – Spray plus laying and checking of rat bait, fumigation

Frequency – Monthly during overnight.

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Syllabus BHM154 (T)

01 Room Layout and Guest Supplies

  1. Standard rooms, VIP ROOMS
  2. Guest’s special requests

02 Area Cleaning

  1. Guest rooms
  2. Front-of-the-house Areas
  3. Back-of-the house Areas
  4. Work routine and associated problems e.g. high traffic areas, Façade cleaning etc.

03 Routine Systems and Records of Housekeeping Department

  1. Reporting Staff placement
  2. Room Occupancy Report
  3. Guest Room Inspection
  4. Entering Checklists, Floor Register, Work Orders, Log Sheet.
  5. Lost and Found Register and Enquiry File
  6. Maid’s Report and Housekeeper’s Report
  7. Handover Records
  8. Guest’s Special Requests Register
  9. Record of Special Cleaning
  10. Call Register
  11. VIP Lists

04 Types of Beds and Mattresses

05 Pest Control

  1. Areas of infestation
  2. Preventive measures and Control measure

06 Keys

  1. Types of keys
  2. Computerised key cards
  3. Key control