Some common conversational English used in hotel or restaurant, mainly in front desk or lobby area.
- Good morning/afternoon/evening, Reception/ Information, —speaking. May I help you?
- Good morning/afternoon/evening, sir/madam. Welcome to our hotel.
- How may I help you?
- Have you made a reservation at our hotel?
- May I help have your name, please? How do you spell that?
- Would you please spell it for me?
- One moment please, Mr X. Will you please register?
- Would you please fill in the registration form?
- Kindly sign your name on this card, please.
- Here is the pen. Mr X.
- May I look at your passport for a moment, please. Mr. X.
- The daily rate for the room is FEC—plus 10%surcharge, altogether the rate is —per room per night.
- To express your check out, may I have your credit card to have an imprint please, Mr.
- Thank you, here is your credit card and you will only need to sign your name when you check out.
- Mr X, we have a lovely room for you on the floor, room no. —facing the pool/river. I am sure you will find everything to your satisfaction.
- By the way, may I know where your next destination is so that we can forward your reservation to the Holiday Inn there?
- Here is your “welcome Booklet” where you will only find a lot of useful information.
- Mr.X, my colleague will take care of your luggage and show you up to the room.
- You may leave/drop your room key at the Information desk when you go out and pick it up / collect it afterwards.
- Here is the key to room—, Take Mr, X up to the room, please.
- If you need anything, please call us anytime and we will be glad to be of service, I hope you enjoy your stay in our hotel.
- My name is Y, Please call me anytime and I’ll be glad to be of service. Enjoy your stay with us.
- What type of room would you prefer?
- How long are you going to stay with us?
- Let me check if we have a room available.
- I am sorry, sir/madam. We can accommodate you for ——, nights only at this moment, but we Eli put you on our top priority waiting list for the rest of dates and keep you informed.
- May I know if you are paying in cash or by credit card?
- Will you settle your bill by traveller’s cheque?
- It is our hotel policy that we need a deposit in advance. Mr X, Would you mind going to the Cashier counter, please.
- One moment please, I’ll see if he is registered.
- You may call him on the house phone. It’s over there behind the pillar.
- Could you wait a few minutes? I’ll have the bellman page him.
- I’m sorry, I didn’t make it clear.
- Would you mind going/stepping over to the ——desk at the end of the counter?
- We are looking forward to seeing you again soon.
- Certainly, you may leave a message.
- One moment, please. Sorry to keep you waiting. Go ahead, please.
- Would you mind repeating that, please?
- I am afraid there is no message for you at the moment.
- May I know how long you would like to extend your stay in our hotel?
- May I be of assistance?
- Are you being served?
- I’ll send/have somebody to attend to you in a minute.
- I am sorry I don’t understand, I’ll get my super for you right away.
- Mr X, for your protection, this is the only key available.
- I will make sure that the other clerks are informed of your new location and that all message or calls will be forwarded to you.