2nd Sem Accommodation Operations Notes

01 Room Layout and Guest Supplies

1. Standard rooms, VIP ROOMS
2. Guest’s special requests

02 Area Cleaning

1. Guest rooms
2. Front-of-the-house Areas
3. Back-of-the house Areas
4. Work routine and associated problems e.g. high traffic areas, Façade cleaning etc.

03 Routine Systems and Records of Housekeeping Department

1. Reporting Staff placement
2. Room Occupancy Report
3. Guest Room Inspection
4. Entering Checklists, Floor Register, Work Orders, Log Sheet.
5. Lost and Found Register and Enquiry File
6. Maid’s Report and Housekeeper’s Report
7. Handover Records
8. Guest’s Special Requests Register
9. Record of Special Cleaning
10. Call Register
11. VIP Lists

04 Types of Beds and Mattresses

05 Pest Control

1. Areas of infestation
2. Preventive measures and Control measure

06 Keys

1. Types of keys
2. Computerised key cards
3. Key control