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Management Functions & Behaviour - 1st Sem (M.Sc HA)

Responsibilities of a Professional Manager: Key Roles and Expectations

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Last updated: 23 July 2023

In the hospitality industry, the role of a professional manager is crucial to the success of the business. They are responsible for leading their teams, overseeing daily operations, and delivering high-quality services to customers. In this blog, we will explore the key responsibilities of a professional manager in detail, including their roles and expectations.

Leading Teams

One of the primary responsibilities of a professional manager is to lead their teams effectively. Managers should be skilled in building a positive work environment, inspiring their employees, and setting clear expectations. Effective leadership also involves coaching, providing feedback, and recognizing employee achievements to ensure high levels of employee engagement.

Overseeing Daily Operations

Professional managers are responsible for overseeing the daily operations of the business. This includes managing inventory, supervising staff, and ensuring compliance with regulations and policies. They should be skilled in managing time, prioritizing tasks, and identifying opportunities for improvement to optimize the business’s performance.

Delivering High-Quality Services

Another critical responsibility of a professional manager is delivering high-quality services to customers. This includes managing customer relations, monitoring and evaluating service quality, and implementing changes to enhance the customer experience. Managers should also be skilled in identifying customer needs and preferences and developing strategies to meet these expectations.

Ensuring Compliance

Professional managers are responsible for ensuring compliance with industry regulations, health and safety standards, and company policies. They should be knowledgeable about relevant laws and regulations and implement strategies to ensure compliance. This includes conducting regular training, monitoring and evaluating performance, and implementing corrective action when necessary.

Conclusion

The role of a professional manager in the hospitality industry is critical to the success of the business. Their responsibilities include leading teams, overseeing daily operations, delivering high-quality services, and ensuring compliance with regulations and policies. Effective managers need to possess essential skills such as leadership, communication, problem-solving, and adaptability to succeed in their role.

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Syllabus – Management Functions & Behaviour

1. Role of a manager

  1. Task of a Professional Manager
  2. Responsibilities of a Professional Manager
  3. Management Systems and Processes
  4. Managerial Skills

2. Decision making

  1. Organisational Context of Decisions
  2. Decision Making Models
  3. Decision Making – Techniques and Processes
  4. Management by Objectives

3. Organisational climate and change

  1. Organisational Structure and Managerial Ethos
  2. Management of Organisational Conflicts
  3. Managing Change

4. Organisation structure and processes

  1. Organisational Structure and Design
  2. Managerial Communication
  3. Planning Process
  4. Controlling
  5. Delegation & Inter-department Coordination

5. Behavioural dynamics

  1. Analysing Interpersonal Relations
  2. Leadership Styles and Influence Process
  3. Group Dynamics