Key Control The control of guestroom keys is one of the cornerstones of the hotel security that guests have a right to except under common law. Key control is the process of reducing guest property theft and other security-related incidents by carefully monitoring and...
Learn why cash book is essential for hotel accountancy. Find out the advantages of cash book and how it helps in keeping track of cash flow, provides an accurate record of transactions, and helps with budgeting and forecasting.
A stain is defined as a discolouration brought about by contact with a foreign substance which is difficult to remove. Like first-aid in an accident, the treatment of stains requires immediate action. Some of the first-aid treatments include blotting, grease...
Experience the elegance of Gueridon service, where the preparation of your meal becomes a part of the dining entertainment, offering a personalized touch to your culinary journey.
Function areas under The Front Office Organization Reception/Registration Section This section is located in the lobby. It also allocates the room and established the rates for different types of guests. The person of the section is called Receptionist. GSA (Guest...
They may appear confusing but fabric care instructions are actually quite easy to understand. Each laundry symbol should tell you what the fabric is made from and include up to five laundry symbols which let you know how to care for it. Here’s our quick guide to what...
Kitchen stewarding is the backbone of any restaurant. A kitchen steward would be responsible for cleaning and organizing dishes, taking stock of inventory, maintaining hygiene and quality in the kitchen and restaurant, keeping a tab on breakage and replacements of...
Economic Order Quantity (EOQ) is a widely used model in the field of inventory management. It helps companies determine the optimal order quantity that balances the cost of ordering and holding inventory. By finding the right balance, businesses can reduce their...
The front office or reception is an area where visitors arrive and first encounter a staff at a place of business. Front office staff will deal with whatever question the visitor has and put them in contact with a relevant person at the company. The staff of this...
Wallcoverings may be decorative as well as functional. The primary consideration for wall covering, though, should be their functional quality. Decorative wall coverings should complement the theme. Decorative wall coverings are chosen when the ability to bring color,...
There are three types of cash books 1.Simple Column Cash Book: For recording cash transaction only. This is the simplest form of Cash Book and is used in businesses where payments are made and received mostly in cash and where usually no cash discount is received or...
Considerations before choosing a floor:- Will there be heavy wear? Is the area subject to moisture? Does the floor need to be a sound barrier? How easy is it to clean & maintain? To what degree floor need to be slip-resistant? Can it cause allergies or asthma? How...
The front office is considered the face of the hotel, and it plays a significant role in creating a positive impression on guests. In this blog, we will discuss the duties and responsibilities of the front office department in detail. The front office department is...
A flower arrangement may be defined as the art of organizing and grouping together plant materials (flowers, foliage, twigs, etc.) to achieve harmony of form, colour, and texture, thereby adding cheer, life, and beauty to the surroundings. It is essentially a...
Petty Cash Book is the book which is used for the purpose of recording expenses involving small amounts. Beside petty expenses, receipts from main cash are recorded. Petty Cash Book is maintained by Petty Cashier and acts as the petty cash account. Petty cash book may...
The most common answer to the question “Why did you decide to become a receptionist?” is, because you wanted to meet people. Now, to be successful in any human relationship you must reflect these characteristics: - A warm personality, and smart appearances. A keen...
Following are major Equipment and material required for flower arrangement:- 1. Mechanics 2. Equipment 3. Containers 4. Bases 5. Accessories 6. Plant material 7. Support MECHANICS These are items used to keep flowers, foliage, and stems in place within the container....
Problem Enter the following transactions of the Premier Trading Company in Cash Book with three columns- Discount, Cash and Bank and balance the accounts as on 31st December 2004: 2004 Dec. 1 Cash in hand Rs 4,000 2004 Dec. 1 Bank Rs 1,000 (Cr.) 2004 Dec. 3 Received a...
Guest Handling & Complaints When guest are not satisfied with some services and express their discontent to hotel employees, most of them to the front office staff, their grievances are recorded as guest complains. When guest find it easy to express their opinion...
Cutlery implies implements used for cutting and eating food. It includes knife, fork and spoon. There are different types of knives, forks and spoons. A complete cutlery set may include butter knife, soup spoon, seafood fork etc. Knife Different knives are designed to...
A bank reconciliation is the balancing of a company's cash account balance to its bank account balance. A nice video to watch before you go further.. https://www.youtube.com/watch?v=qBKOYZYl3NM A businessman maintains cash book with bank column to record cash and bank...
A flower or leaf cut from a plant has a short, though beautiful, life. Flower arrangers use the term ‘conditioning’ to refer to the preparation of cut plant materials for a long life, the filling of stems with water, and prevention of wilting.It is possible to prolong...
Styles in flower arrangement generally fall into two broad classifications: Line and Mass Line Restraint is used in the amount of plant material so that lines can be seen clearly A lot of space is used within the design itself The beauty of the design lies in the...
Message Handling Receiving messages for in-house guests in their absence, recording them and communicating them to the guests as soon as possible is an important function of the front desk staff. The efficiency and professionalism of the hotel and the attitude of the...
F&B service outlet uses a variety of glasses for different types of drinks. It is the most delicate and expensive of all equipment hence should be treated accordingly. Glasses are made using glass and other substances which are heated at a very high temperature to...
Here is a list of equipment and furniture, racks and cabinets, etc. usually used in hotels run on manual/ mechanical and automatic systems, i.e., non-automated, semi-automatic, and fully automatic systems. Manual Equipments 1. Room Rack • Located just behind the front...
The main reason for a difference between a cash book and a passbook is the timing of when transactions are recorded. A cash book is maintained by the account holder to record all cash transactions, whereas a passbook is a record of all transactions maintained by the...
The basic principles of art are also applicable to the art of flower arrangement. The principles are as follows:- DesignScaling/ProportionBalance Physical Visual Suitable Background Variation RythmProper use of ColourEmphasisHarmonyDistinctionRepetation DESIGN All...
It is the duty and responsibility of the front desk staff to ensure the right guest is given the key to his room and his safety and security pertaining to issuance of key is not compromised or violated during his stay in the hotel. Front Desk Agent should never give...
