3rd/4th Sem Front Office Notes

01 Computer Application in Front Office Operation

1. Role of information technology in the hospitality industry
2. Factors for need of a PMS in the hotel
3. Factors for purchase of PMS by the hotel
4. Introduction to Fidelio & Amadeus

02 Front Office (accounting)

1. Accounting Fundamentals
2. Guest and non-guest accounts
3. Accounting system
   1. Non-automated – Guest weekly bill, Visitors tabular ledger
   2. Semi-automated
      Fully automated

03 Check Out Procedures

1. Guest accounts settlement
   1. Cash and credit
   2. Indian currency and foreign currency
   3. Transfer of guest accounts
   4. Express check out

04 CONTROL OF CASH AND CREDIT

05 Night Auditing

1. Functions
2. Audit procedures (Non-automated, semi-automated and fully automated)

06 Front Office & Guest Safety and Security

1. Importance of security systems
2. Safe deposit
3. Key control
4. Emergency situations (Accident, illness, theft, fire, bomb)

07 French

1. Expressions de politesse et les commander et Expressions d’encouragement
2. Basic conversation related to Front Office activities such as
   1. Reservations (personal and telephonic)
   2. Reception (Doorman, Bell Boys, Receptionist etc.)
   3. Cleaning of Room & change of Room etc.